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Add Filter for KPIs for Adoption and Usage

KPI info is very interesting, but I'd like to narrow down the analysis to say my sales team (a dept) or even down to the individual level. Maybe it's there and I'm missing it.
Mallard Owen about 2 years ago in RingCentral Analytics 1 Implemented

Share report filters with other users

Once a report has been created with the necessary filters, be able to distribute that report to other users so that they don't have to go through and recreate and ensure that people are looking at the same information.
John Bruns about 2 years ago in RingCentral Analytics 1 Implemented

Add Launch URL capability to RingCentral App

This would allow us to launch external applications at the time of incoming call in the same way that we do when using the Phone app. Things like screen pops with additional information from our CRM can be initiated with this functionality.
Guest about 2 years ago in RingCentral Web/Desktop App 2 Implemented

bring back call block like in old app

I've been a Ring Central customer for many years. Recently I was forced to download the new RC app because the old app is discontinued. The new app is missing this feature ... When I receive a phone call on one of my business numbers (there are se...
Timothy Smith about 2 years ago in RingCentral Web/Desktop App 4 Implemented

Hourly Outbound Overview Report

Add the ability to pull an Outbound Overview Report from Engage Voice with a breakdown by hour. Currently, this report can be pulled with a start/end time equaling 1 hour, however there is not a report showing an overview broken down by the hour.
Colby Jestes over 2 years ago in RingCentral Engage Voice 0 Implemented

Wrap up time

Have a 5 seconds wrap up time - when a customer is waiting in Q - they don't need the extra 10 seconds wait for the next available agents - when we select 0 second there no ring tone for the next call
Linda Cote over 2 years ago in RingCentral Admin Portal 1 Implemented

[code] text formatting option

we send code snippets via Ring Central messaging and used to have the ability to maintain formatting and spacing by adding[code] to the message. We would like that functionality back and included in messaging formating
Guest over 2 years ago in RingCentral Web/Desktop App 1 Implemented

Selection for last work month report

Our call center is not opened on weekends and we find the "last workweek" report helpful to eliminate the weekend dates from messing with our average calls per day. It would be even better if you added Last Work Month also removing weekends.
Guest over 2 years ago in RingCentral Analytics 2 Implemented

Add Handle Time and Answered to Outbound KPI

Hi, we're looking to submit feature requests for the following: KPI column for Outbound: Handle time It seems like it's only tracking inbound handle time per call currently. Add #Answered to the Outbound column on performance reports. Its only ava...
Vik Bhakta about 1 month ago in RingCentral Analytics 3 Implemented

Need a way to limit the user that a Person can see on Reports

I need a way setup users in analitcs so that The user can only see the people that report to him. Right now when a user is added to analytics he can see all of the company.
Joe Margiotta about 2 months ago in RingCentral Analytics 1 Implemented