All ideas

Aloow live reports dashboard to be viewed via url for remote agents to

I am trying to get an overall productivity picture, so I would like to see number of calls (which we have), text messages and sent faxes by staff member

Ability to have a table report for a queue (or queues) that provides the list of call queue members (users) for the call queue and it changes the list of members dynamically if the call queue members are added/deleted. Currently if I have the Row ...

Almost all CC screens seem to be fixed size and do not expand as I expand the window. This is a common UI/UX feature in modern software.

After I load a list the only way to make a correction is to deactivate the list and reload a new list. It would be nice to have a UI that can be used to remove a record, edit a record (change SCORE),etc....

Ability to see the calling credits that triggered CCP charges such as to which invoice/reference has been applied to, remaining credits after applying it to purchased mins.

If customer wants to call someone but see they are busy or dnd they would wait and try back if their status freed up. It would be better if they could be alerted for the state to change. Maybe tag the contact in some way so the system knows to ale...

would like to see different line charts for each user instead of aggregating all the data

Time off Approval- being able to request and approve vacation time off yearly. Currently we are not able to approve future request off for employee vacation unless a forecast is generated. We are wanting to be able to approve future dated schedule...

It seems like the 'missed' calls are calculated from EVERYONE, rather than the selected users. We realized this because our formulas in google sheets doesn't equal 100% with the answered by the 13 users and missed.