Skip to Main Content

All ideas

Showing 307

Record Calls Based on Department

We have different roles set up, for example Sales. We would like the to be able to listen to all sales calls but no other recordings.
Guest about 2 years ago in RingCentral Admin Portal 1 Already exists

Call Queues set on Simultaneous are able to answer more then one caller.

Call queues are able to see all unanswered clients and answer multiple clients at a time by putting the pervious client on hold to answer the next client.
Guest about 2 years ago in RingCentral Admin Portal 1 Already exists

Email Notifications for SMS During After Hours

I'd like to request for an After Hours option for SMS notification. During After Hours I want a certain email to be assigned to receive those SMS notification.
Guest about 2 years ago in RingCentral Mobile App 2 Already exists

Allow Team Administration and Export Data to be separate permissions in the Super Admin App role

Should be able to delegate different Super Admins to manage specific functionality of Team Administration and/OR Export Data. They should not be grouped together.
Tammie Phillips about 2 years ago in RingCentral Web/Desktop App 4 Already exists

Text Message only for DL/VN Numbers without Phone calls

Customer wanted to have an option to send & receive Text message only on their RC number and can disable phone calls.
Guest about 2 years ago in RingCentral Web/Desktop App 1 Already exists

Update email address

When people look up my name in Contacts, my email shows up as a long string of letters and numbers + the actual email address. For example: laladkf=eklklea-dklowfmjohnsmith@hello.com
Guest about 2 years ago in RingCentral Web/Desktop App 3 Already exists

Change email address for RC App

When I started using the RC App, I migrated my contacts using Microsoft but, the email addresses associated and showing up on "My Profile" is no longer going to be used in the coming days. Also, some of the email addresses should not be showing on...
Guest about 2 years ago in RingCentral Integrations 1 Already exists

Ability to delete call recording without deleting entire call record

We made a business decision to no longer record all of our calls and to go back and delete all previous recordings. Without this feature, we are also going to lose all of the data/records associated with those calls.
Guest about 2 years ago in RingCentral Admin Portal 1 Already exists

Ability to import contacts from a csv file

Transitioning to RingCentral from another system
Paul Viellieux about 2 years ago in RingCentral Web/Desktop App 1 Already exists

Individual Call Log Reporting for each extension

Ability to generate a daily call log of each extension individually and separate from one another.
Guest about 2 years ago in RingCentral Admin Portal 1 Already exists