Skip to Main Content

Customer Ideas Portal

Showing 4334

To add more than (3) callers in conference call

In existing RC ( MAX agent ) call-flow design, conference room can be connected up to total (3) parties including a host. Request is to add more than three caller’s in conference room and ability to put callers on “HOLD” during the live conference...
Tcs voice2 3 months ago in RingCentral Contact Center 0 Under review

Tracking lost inbound calls

We lose some inbounds calls because our IVR may not provide the correct option for the caller. Example: directory choosing by name, requires 3 letter names. We have some two letter names. Can't figure out how to offer "enter extension number" opti...
Ed Vogt 3 months ago in RingCentral Analytics 0 Under review

Create a Contact Category or have the ability to View More Contact Info under Contact View / Or

I am wondering if RingCentral would allow a feature with an option to view more contact information such as Name, Title, Company, and Notes when viewing in Contact. More specifically, under Quick View or Personal. I work with insurances direct con...
Kinnaly Amodio 3 months ago in RingCentral Web/Desktop App 0 Under review

Add shared calendars for Office 365 sync integration

Allows users who manage public calendars easier access for Ring Meetings
Intelesys Admin 3 months ago in RingCentral Web/Desktop App 0 Under review

Abandonment Rate Definition Alteration

As required for accreditation, I would like the ability to include only true abandoned calls in calculations. For example, a caller hangs up prior to the staff answering or a call goes to voicemail before a person has the opportunity to answer wou...
Ashley Smith 3 months ago in RingCentral Analytics 0 Under review

Holiday exclusion for call reporting

Would like the ability to exclude holidays from call reports.
Ashley Smith 3 months ago in RingCentral Analytics 0 Under review

Live Training on Analytics

A live training in the analytics. Each office utilizes the data in a unique way and surely would benefit from this
April Rosado 3 months ago in RingCentral Analytics 0 Under review

Remove users from report

Add the function to exclude users the same as e can exclude call queues now.
Guest 3 months ago in RingCentral Analytics 0 Under review

Add total call

Add total calls inbound + Outbound.
Guest 3 months ago in RingCentral Analytics 1 Under review

RingCentral Call Queue Should Receive All Text Messages, Calls, Faxes, Emails, Etc.

This is to better the customer experience. If you are assigned to the call queue, there shoul be 1 communication channel for all customers helped in that call queue so nothing is dropped during the customer experience.
SPPI Main General Mailbox 3 months ago in RingCentral Admin Portal 1 Under review