Customer Ideas Portal

In existing RC ( MAX agent ) call-flow design, conference room can be connected up to total (3) parties including a host. Request is to add more than three caller’s in conference room and ability to put callers on “HOLD” during the live conference...

We lose some inbounds calls because our IVR may not provide the correct option for the caller. Example: directory choosing by name, requires 3 letter names. We have some two letter names. Can't figure out how to offer "enter extension number" opti...

I am wondering if RingCentral would allow a feature with an option to view more contact information such as Name, Title, Company, and Notes when viewing in Contact. More specifically, under Quick View or Personal. I work with insurances direct con...

Allows users who manage public calendars easier access for Ring Meetings

As required for accreditation, I would like the ability to include only true abandoned calls in calculations. For example, a caller hangs up prior to the staff answering or a call goes to voicemail before a person has the opportunity to answer wou...

Would like the ability to exclude holidays from call reports.

A live training in the analytics. Each office utilizes the data in a unique way and surely would benefit from this

Add the function to exclude users the same as e can exclude call queues now.

Add total calls inbound + Outbound.

This is to better the customer experience. If you are assigned to the call queue, there shoul be 1 communication channel for all customers helped in that call queue so nothing is dropped during the customer experience.