Customer Ideas Portal

Users should be able to create a custom rule on the mobile up for holidays to forward to a voicemail.

On incoming calls via the iOS app, all that shows is the "Caller ID" name. A lot of the time, that name is simply the name of a city that the area code is from. The phone number itself is not shown. It would be very useful to see the phone number ...

It is not possible to access Outlook contacts, or have the app access the contacts directly from our Exchange server. Neither can I click Call on the contact in Outlook, as the RingCentral app doesn't connect to Microsoft Telephony Services. A pho...

It would be great for these who wish to pay their bill with a simple click instead of having to add a card make the payment and the deleting the card. One time payments with using prepaid cards would help.

We have a group of staff that rotate on-call duties after hours. In the past they would setup IVR to allow customers to contact on-call in an emergency and that would ring to a message only extension. Then, we added everyone's cell to the notifica...

Right now, there is no download feature for failed outbound faxes. The download feature was there before (not now). Please add the feature back as it is very useful for us.

Customers would be able to save their spot in the queue and be called back once their number reaches the rep. The customer could continue to do what they need to instead of having to wait until the rep is thru all the calls ahead of them.

Please may we request a Windows Application/Service version of the MAX Agent? The Web Application is problematic for users, particularly those who are remote working on laptops as when agents go on break and the laptop goes to sleep, the MAX Agent...

my company has different divisions, i am the contact for 2 of them, i would like to be able to receive my text messages through one ring central app. right now, at night, i miss the texts from one of the extensions.

When super admins download logs for MVP chat messages, they should being in a downloadable, easy to read format (a csv instead of txt file) where it clearly states the users extension and name instead of a creator id.