Customer Ideas Portal

many customers have mobile users who aren't using a paid license. would be good to be able to filter by license type to get a true picture of those who are taking up a paid license but not using

When a user submits an evaluation, only the person who was evaluated receives a notification, and it’s via the system, but not via email. I’d like to request that the system email the user an email notification that a new evaluation is ready to re...

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Schedule adherence is one of our agent goals and agents should not be penalized for taking their break or lunch later than scheduled because they are stuck on a call. Adding a grace period would help.

Right now you can only see the call log in the ringcentral site but it doesnt show under the actual queue and recordings

I would like the ability to give different IT admins granular read/write/delete role permissions. For example, I want someone to have the ability to view all phone numbers, but not the ability to delete it or to change it. I want to give someone t...

We like to know how many times our team 'hits' the red button rather than let it ring to completion without answering it. 'Missed' calls doesn't speak for how many times the customer service rep ignores the call by hitting the red button

An important statistic that is unavailable to us on RingCentral is our agents' active time. We would like to compare the time an agent spends "active" or "do not disturb" (per hour, day, month, etc.) For the time being, we are using the Audit Trai...

When using the new RingCentral app (not Classic) the user doesn't have a choice of where files received in Glip messaging will download to. They automatically download to the default download folder for the PC. However, when using the RingCentral ...

We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.