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Customer Ideas Portal

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ability to filter adoption report based on license type

many customers have mobile users who aren't using a paid license. would be good to be able to filter by license type to get a true picture of those who are taking up a paid license but not using
Ruth Kloeppel 11 months ago in RingCentral Analytics 0 Future consideration

QM - Evaluation Notifications – Need Via Email

When a user submits an evaluation, only the person who was evaluated receives a notification, and it’s via the system, but not via email. I’d like to request that the system email the user an email notification that a new evaluation is ready to re...
Jennifer Lewis over 2 years ago in RingCentral Contact Center 1 Future consideration

Page Count on CUSTOM Coverpages

Page Count for Custom Coverpages
Guest over 2 years ago in RingCentral Web/Desktop App 3 Future consideration

Can a feature be created where we can allow grace periods for different activities so that an agent's schedule adherence won't be heavily impacted if they are on a call and are having to take their break or lunch later than scheduled.

Schedule adherence is one of our agent goals and agents should not be penalized for taking their break or lunch later than scheduled because they are stuck on a call. Adding a grace period would help.
Richelle Gatdula over 1 year ago in RingCentral Contact Center 3 Future consideration

Adding Call log to live reports

Right now you can only see the call log in the ringcentral site but it doesnt show under the actual queue and recordings
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Add Granular Read/Write/Delete Role Permissions

I would like the ability to give different IT admins granular read/write/delete role permissions. For example, I want someone to have the ability to view all phone numbers, but not the ability to delete it or to change it. I want to give someone t...
Nick Rowland Corp over 2 years ago in RingCentral Phone 1 Future consideration

Stopped Data - Hitting the red button

We like to know how many times our team 'hits' the red button rather than let it ring to completion without answering it. 'Missed' calls doesn't speak for how many times the customer service rep ignores the call by hitting the red button
Guest about 1 year ago in RingCentral Analytics 2 Future consideration

User Active Time KPI

An important statistic that is unavailable to us on RingCentral is our agents' active time. We would like to compare the time an agent spends "active" or "do not disturb" (per hour, day, month, etc.) For the time being, we are using the Audit Trai...
Guest about 2 years ago in RingCentral Analytics 1 Future consideration

Enable file location selection when downloading in the Glip section of the RC App

When using the new RingCentral app (not Classic) the user doesn't have a choice of where files received in Glip messaging will download to. They automatically download to the default download folder for the PC. However, when using the RingCentral ...
Guest over 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Forward a voicemail to a call queue voicemail

We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.
Guest over 2 years ago in RingCentral Phone 0 Future consideration