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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 592

Percentage should be based on active users not enabled users.

When looking at analytics, I want to see how many calls were taken/made by active user-not just enabled. I would also like to see it by department, (how many for Customer Service, how many by Logistics, etc).
Guest almost 2 years ago in RingCentral Analytics 1 Future consideration

Stopped Data - Hitting the red button

We like to know how many times our team 'hits' the red button rather than let it ring to completion without answering it. 'Missed' calls doesn't speak for how many times the customer service rep ignores the call by hitting the red button
Guest almost 2 years ago in RingCentral Analytics 2 Future consideration

Have the dashboard work as expected - consistently.

There are several moments where the dashboard will stop working as designed, which causes us to have unknown datapoints to reflect present disposition of our call queues and technician availability. Consistently having an error that states "No dat...
Guest almost 2 years ago in RingCentral Analytics 0 Future consideration

Comprehensive User view similar to InContact Agent TimeCard report

InContact has an Agent TimeCard report that is a high level view of agent working time. Take that concept and give me an hour be hour summary of inbound/outbound calls, SMS, faxes.
Will Snyder almost 2 years ago in RingCentral Analytics 0 Future consideration

Send Group Voicemails to a RingCentral Team

It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the vo...
Jason Brady almost 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Ability to see Message and Video information in LOB

Would be useful to be able to see Video and Message detail in the LOB reports.
Tyrone Stephens almost 2 years ago in RingCentral Analytics 2 Future consideration

IN PC your data does not include Agent Name and ID for all dispositions or classification

The way PC was designed a null value is provided for calls that get handled by the PC. While this seems ok our agents do work before the call is accepted and we need to give them credit for all the attempts that occur
Will Snyder almost 2 years ago in RingCentral Contact Center 5 Future consideration

Change Keyboard Shortcuts in RingCentral App

I want to change the keyboard shortcuts. The shortcuts like answering the phone with alt + a I want to change it to f1. I do not have an option to change it.
Joel Socorro almost 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Hour of Operation Status Column for "Open" or "Closed"

Its really hard to tell which Hours of Operation are Open or Closed without clicking individually into each hours of operation individually. It would also be nice to be able to copy holidays over from one hours of operation to another.
Scott Beard almost 2 years ago in RingCentral Contact Center 0 Future consideration

Wallboards should be a URL link shared with anyone without accessing analytics portal

When you customized a Live report Dashboard and convert it into a Wallboard, it should generate a Public URL that can be shared with anyone so they can click on and only access the Wallboard and not have access to Analytics portal. At any point, i...
Robin Alkeine almost 2 years ago in RingCentral Analytics 2 Future consideration