All ideas

To ensure the agent is coding the call and not getting lock due to not coding previous call. If the disposition window would pop up into its own window it would be more apparent the coding has not occurred. Reducing the time the agent it stuck bec...

I would like to be able to print automatically from the RingCentral Unified App. This is possible in the RC Phone Desktop App, but not in the RC Unified App.

Would be good to be able to report on each option within the IVR to know how many times an option is being pressed.

Interate with a CRM named Driver Reach

We would like to change the default settings for the following options: Turn off video for all participants Require a password Participants can only join after me Enable waiting room I made the changes in the RingCentral app for my PMI, but it doe...

Requesting to add the feature to be able to monitor and get a report about the log in and log out of the users on the account

In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project land...

I would like to be able to copy the schedules from one week to another without copying over time off. Just copy underlying schedules.

We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR ...

Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.