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Analytics for customer support call

User rates call at end, we use that to measure quality of support given
Guest over 1 year ago in RingCentral Contact Center 1 Already exists

Instant Meetings should not reuse titles from previous meetings

PMIs are useful for both scheduled and instant meetings. However, when starting an instant meeting, the title of the IM is set to whatever the previously scheduled meeting title was that used the PMI. This is counter-intuitive for the user and cre...
Tim Nichols over 1 year ago in RingCentral Video 3 Already exists

Send a fax

I just want to send a fax.. why so complicated compared to before?
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Customer would like to have the meeting recorded without clicking the record option when conducting a meeting

Customer would like to have the meeting recorded without clicking the record option when conducting a meeting
Guest over 1 year ago in RingCentral Meetings & Webinar 1 Already exists

Group Fax Messaging

SEND MESSAGES TO MULTIPLE CONTACTS AND ATTACH A MESSAGE OR ATTACHMENT WHEN I SEND IT.
Guest over 1 year ago in Developer Platform and APIs 1 Already exists

Can't reschedule a RCV meeting using Unified RingCentral app

It's more convenient to reschedule a meeting in the app. It's a hassle to integrate the meeting to another application like Gmail or outlook 365
Guest over 1 year ago in RingCentral Video 1 Already exists

add external number to call queues

This is useful and convenient when we want to add an external number to get a specific call to an external person
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

notification for third party number to know if the call come from RC main or personal call

add a notification settings if the call is being forwarded to third party number to know if the call is a business or personal call
John Ramirez over 1 year ago in RingCentral Admin Portal 1 Already exists

multiple users can receive fax and voicemail from the main line

set up on the Admin portal where multiple users can receive fax and voicemail from the main line
John Ramirez over 1 year ago in RingCentral Admin Portal 1 Already exists

Dial hyperlink on PC through Softphone to connected deskphone...

When making an outbound call from a customer file, it would be beneficial to be able to copy the phone number from within said software and paste into softphone which then dials out on the connected desk phone. This prevents errors and I believe w...
Jeff Byrn over 1 year ago in RingCentral Phone 1 Already exists