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Customer Ideas Portal

Showing 3719

Option to remove 'Auto Answer' toggle from Ring Central Phone (desktop).

This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.
Julian Schellenberg 4 months ago in RingCentral Phone 1 Under review

Be able to automatically record meetings using templates and roles.

We want to have all meeting automatically recorded.
Benjamin Strauss 6 months ago in RingCentral Video 0 Under review

Analytics report for IVR key presses

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...
Avit Castillo 6 months ago in RingCentral Admin Portal / RingCentral Analytics 2 Under review

Disable this - Current meeting ends when scheduled meeting is about to start

While in a few meetings yesterday, the meeting abruptly ended for everyone on the meeting. We were unable to re-join the meeting as a message came up saying - you have another scheduled meeting. I want to disable that setting. Our meeting lasted l...
Holly Jensen 7 months ago in RingCentral Meetings & Webinar 1 Under review

Control Calls Using a Desk Phone With the Desktop App

Currently, our office is set up so that when receiving or making a call, users can use either their desk phone or the RingCentral desktop app if their computer has a microphone. Most of our users prefer to use the desk phone, or need to due to not...
Scott VanDyken 8 months ago in RingCentral Web/Desktop App 4 Under review

Company Directory accessible on physical phones

This would benefit not only the company but the person administering the phones. On a Cisco phone (88XX) there currently are two address books, a system address book which is not functional and a personal address book which is unique to each phone...
Accounts Receivable 11 months ago in Hardware 0 Under review

Use RingOut without touching your desk phone

We'd like to have the option to use the desktop app in conjunction with a desk phone like this: When dialing out (from the computer/app): 1) click an extension or click or dial a number. 2) your desk phone (e.g. J139) would go "off hook" on speake...
Craig Rhinehart 12 months ago in Hardware 1 Under review

interrupting my current call

I need incoming calls to stop interrupting my current call. I would like to be able to see that someone is calling, but for the active call to take priority
Guest over 1 year ago in RingCentral Phone 2 Under review

Change gender of emojis

There are only male versions of some emojis, this is frustrating and frankly a huge oversight.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Allow Locking of Individual Extension Fields/Settings

I would like to be able to give access to my users so that they can reset their PIN or make changes that are allowed within User Details of their extension while simultaneously blocking fields of my choice within that extension.
Taylor Wells over 1 year ago in RingCentral Admin Portal 0 Under review