All ideas

When users create a live report dashboard no one else is currently able to edit it. This makes sense so that other users are not in them messing them up and changing them when the information chosen is actually needed, but it would also make sense...

Currently a bucket cannot be modified. For example, we ordered a bucket and received a number that has a poor reputation. While dialing we received reports that the number comes up spam likely on a caller id. There is no method to disable, remove ...

Useful for call centres displaying CC data on tv's around the office, utilising remote computers, Our current set up has a single device in the server room that pushes display out to TV's, this is not accessible by anyone outside of IT, however it...

Is there a way to limit a manager to only see their team’s Time Off requests? I created a “Sales Manager” role under Admin>Roles and Permissions and then went to ACD and Restricted Access and only selected their team but they still see time o...

On RC Classic: When you open a task to edit it, you are able to click and hold a corner button that allows expansion of the field. This feature does not exist in the new app. Why it's useful: When you have a lot more information to add to a task t...

add a new option or button to delete chat history from customer side

Please add a differentiator in reporting so that the user can run a report based on the interaction date or the evaluation date.

If a user submits an evaluation, and they realize they made a mistake, they must wait for the agent to review the evaluation and ‘Request Review’. A user should be able to ‘edit’ the evaluation form without the agent having to take this step. The ...