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Set Intercom Feature In Bulk.

When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom templat...
Nate Graham 7 months ago in RingCentral Admin Portal 1 Under review

Allow RC App and EngageVoice/Integrations to communicate w/ each other.

Description: Our sales team is frequently on the road as part of the nature of their job. With that, they also desire to have a personal relationship with the customers that they interact with. In order to accomplish this, they provide their direc...
Doug Stevens about 1 year ago in RingCentral Engage Voice 0 Under review


Consider offering a standard signature on all outgoing SMS texts. This is a major time saver for businesses.
over 2 years ago in RingCentral Phone 11 Future consideration

Call Handling: forward call to extension, one extension to another

Right now, the only thing close is being able to forward an extension to an actual phone/device. It would be nice to be able to forward an extension to another extension without having to change any numbers or emails addresses. With the release of...
over 2 years ago in RingCentral Phone 11 Under review

RingCentral App Polling integration

I am a RingCentral App user, with a parliamentary style organization using RingCentral. We don't have any access to poll our members. Because our members are always voting, I was wondering if you all could add the option for a poll or vote in each...
over 2 years ago in RingCentral Web/Desktop App 3 Future consideration

List of Active Feature Being Used.

Could be better if we can have a feature where we can see in the admin portal the list of features we are actively using within RingCentral.
RingCentral Tester Account 8 days ago in RingCentral Admin Portal 0 New

Status feature

You should add a feature to where you can customized your pre selected status. We have some that never get used and it is nice to just click on the status you want!
Olivia McCaleb 8 days ago in RingCentral Phone 0 New

Dont Force the App to open when calling through extension

When you attempt to call a number from the Chrome extension, it pops up the main app in the last section you were viewing, such as messages or phone. This only really started when the new changes came out, around the March 20, 2023 timeframe. Befo...
John Hanna 8 days ago in RingCentral Phone 0 New

Remove Blocked option from dial pad when making an outbound call.

We do not want our sales agents to have the option to select Blocked on the dial pad to block their caller ID when making outbound calls.
Anthony Shade 8 days ago in RingCentral Web/Desktop App 0 New

Option automatically set agents to an inactive/busy code while on a MS-teams call or similiar

It would be very nice if there would be an option to make RC and or Max-Agent automatically set itself to "Absent" as soon as a MS-Team call is received?
Holger Haase 8 days ago in RingCentral Web/Desktop App 0 New