All ideas

Currently, to locate a customers account you need to search the Contact ID in interactions to locate the customer phone number. It would expedite the process to have the customer phone number populate as a header as well.

Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click...

The endpoint/agent leg when using MAX agent with Station ID is limited to deskphone and desktop application only. Please offer greater flexibility by allowing the RingCentral Moble App to work with Contact Center.

I would like to embed the code for Ring Central reporting into other reporting solutions. For my specific use it would be HubSpot, but anything that allows for embed would benefit from this.

See when there is downtime

In the RC Phone app, my team uses the short cut option-D to dial a highlighted number. Now with the RingCentral App, there is no option to dial with a shortcut, pressing option-D in RingCentral App just opens the dial pad. Highlighting a number a ...

Would be useful to analyze phone trends and how usage has changed during the pandemic - so would be nice to see 2019 trends vs 2020, 2021

Most business need analytics for a year. It is disappointing that RingCentral does not allow us to do this. We are expected to keep the spreadsheets and prepare the analysis ourselves

This would allow users to still be able to have a little bit of fun even though they are restricted from sharing files from their own computers