All ideas

When I am on a call, I am not able to put the customer on hold and answer the other incoming call on the same phone extension

Would like to be able to add an external fax# as the Return Fax# for fax Cover Pages. We use it for sending faxes ONLY.

Need to make prompts library of recordings available anywhere a recording is needed. It is currently not available to change greeting on queues or other voicemails, it currently only works for IVR menu

Need to create an address book so that you can easily populate address for other fields instead of having to type it each time.

Need ability to copy existing IVR to a new and add new relevant name / extension but retain all settings

There needs to be recurring dates in the IVR menu when creating a custom rule. I want to set a Christmas message every year. I don't want to have to re-create it each year with a specific date. I want to program in Dec 25 every year or for Thanksg...

I have a retail customer whose work week is Sunday to Saturday and wants a weekly report to reflect this. Last 7 days to date only works if you manually do it on the day in question, they need a report subscription that allows a weekly report Sund...

The customer is requesting to be added as one of the features for the RingCentral desktop app the ability to listen to thatmusic which cannot be heard by the caller on the other line. The output source for playback and taking calls while using the...

We have had multiple calls interrupted when phone hardware updates have started during an active call and the call gets dropped.

Such as number of texts send/received, and time to respond, etc. Our business communicates with a large number of clients on a daily basis through phone, text, and email. We regularly analyze our phone call data, such as length of call, time to an...