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Answer incoming call when engaged on another call

When I am on a call, I am not able to put the customer on hold and answer the other incoming call on the same phone extension
Tracy Dubin 8 days ago in RingCentral Admin Portal 0 New

Add external fax # to Cover Page

Would like to be able to add an external fax# as the Return Fax# for fax Cover Pages. We use it for sending faxes ONLY.
Bay City Fax 8 days ago in RingCentral Web/Desktop App 0 New

prompts library available anywhere as an upload

Need to make prompts library of recordings available anywhere a recording is needed. It is currently not available to change greeting on queues or other voicemails, it currently only works for IVR menu
Robert Kuryk 8 days ago in RingCentral Admin Portal 0 New

911 Address / site address applicable for all address fields or address book

Need to create an address book so that you can easily populate address for other fields instead of having to type it each time.
Robert Kuryk 8 days ago in RingCentral Admin Portal 0 New

ability to copy / duplicate an IVR item (prompt for new extension)

Need ability to copy existing IVR to a new and add new relevant name / extension but retain all settings
Robert Kuryk 8 days ago in RingCentral Admin Portal 0 New

Recurring dates in custom rules for IVR auto attendant

There needs to be recurring dates in the IVR menu when creating a custom rule. I want to set a Christmas message every year. I don't want to have to re-create it each year with a specific date. I want to program in Dec 25 every year or for Thanksg...
Robert Kuryk 8 days ago in RingCentral Admin Portal 0 New

Allow custom work week in LOB Analytics

I have a retail customer whose work week is Sunday to Saturday and wants a weekly report to reflect this. Last 7 days to date only works if you manually do it on the day in question, they need a report subscription that allows a weekly report Sund...
Maintel Support 8 days ago in RingCentral Analytics 0 New

Don't use system same output source for listening music and taking calls

The customer is requesting to be added as one of the features for the RingCentral desktop app the ability to listen to thatmusic which cannot be heard by the caller on the other line. The output source for playback and taking calls while using the...
Ronald A 9 days ago in RingCentral Web/Desktop App 0 New

Don't update phone hardware during active calls or during set business hours

We have had multiple calls interrupted when phone hardware updates have started during an active call and the call gets dropped.
Jamie Dierks 15 days ago in Hardware 0 New

SMS: Add feature to monitor text messaging.

Such as number of texts send/received, and time to respond, etc. Our business communicates with a large number of clients on a daily basis through phone, text, and email. We regularly analyze our phone call data, such as length of call, time to an...
over 2 years ago in RingCentral Phone 11 Under review