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External Group Text Messages

The ability to send group text messages to external receipients just like you can do with Google Voice.
Guest about 1 year ago in RingCentral Phone 1 Already exists

Major updates

Why is it Major updates are only going to Main Super Admin account. As a business partner i have customers whose Main super admin Account is not a technical person they are either business owner or some executive level person to own the accounts. ...
Vic Barkamian about 1 year ago in RingCentral Admin Portal 1 Already exists

Add New User to Discussion without Creating New Discussion

Currently, when adding another user to an existing ad hoc discussion, it creates a new discussion. The problem is all the history from the discussion is lost. A better option is to add the new user into the existing discussion.
Guest about 1 year ago in RingCentral Web/Desktop App 1 Already exists

Agent State Change Raw Report

Is it possible to show in the Agent State Change Raw Report when the agent is completed with the call and stays in the Pending Dis status? It would help our agents to know how long they are in this status after every call.
Guest about 1 year ago in RingCentral Engage Voice 1 Already exists

Remove ping noise on chat

can you get this stupid thing to stop making a ping noise every few seconds i cannot record my prompts. this app is so annoying, it makes that noise all the time, i can never leave this site up during the day b/c it continuously makes a beeping noise
Amira Alday about 1 year ago in RingCentral Admin Portal 1 Already exists

Get rid of user greeting

I've never met anyone that used/wanted a user greeting. The problem with it is it is the first option you hear when going in to record your voicemail greeting and half the time the persone records their VM on their user greeting and then they thin...
Guest about 1 year ago in RingCentral Engage Digital 1 Already exists

need to download all recordings in our cloud storage for all users at once

need to download all recordings in our cloud storage for all users at once
Guest about 1 year ago in RingCentral Admin Portal 1 Already exists

Add Usage Reports for Glip

It would be really beneficial to be able to run analytics on Glip usage. We are using it to tell if remote workers are online and attending to messages, however there isn't any report that we can run to confirm our observations with data.
Lauren Sullivan about 1 year ago in RingCentral Web/Desktop App 2 Already exists

Option to Select the Feature/Tab that will Show as Default Screen when Launching the RingCentral Application on Mobile

Whenever I open / launch my RingCentral Application on my Android Phone I can see that the default page/ is the Messages I want to have the ability to change it to the Phone tab
Guest about 1 year ago in RingCentral Mobile App 1 Already exists

Integration with Agile CRM

Beneficial for all users of this CRM
Guest about 1 year ago in RingCentral Integrations 1 Already exists