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Add RC internet fax printer to unified app

Please add the internet fax printer driver to the unified app, this is currently part of the desktop phone app and we desperately need this to move forward with using the unified app. This has nothing to automatically printing faxes so please do n...
Jesse Barnes 4 months ago in RingCentral Web/Desktop App 1 Under review

Allow Agents to Schedule Commitments for Skills Not Assigned to Them

Our Customer Support team is providing support for 10+ product lines and we have ACD skills for each as not all agents are experts in each product area. We'd love for our agents to be able to schedule a commitment for a skill that they aren't assi...
Kaci Joslin 5 months ago in RingCentral Contact Center 0 Under review

Separate ring for Desktop app and Mobile app

Call Handling & Forwarding to separately ring Desktop & Mobile Apps
Guest almost 2 years ago in RingCentral Web/Desktop App 7 Under review

Feature to disable Beeping for Call Waiting in queues

We have call queues set up and when a call is waiting in a queue to speak with an employee, if that employee is logged into the queue but happens to be on a call, both parties on that call hear beeps. Our employees do not use physical phones. They...
Guest almost 2 years ago in RingCentral Web/Desktop App 3 Under review

Have OSH Omnichannel Settings trump ACD skill assignments

We would like for OSH Omnichannel settings to be honored over skill assignments. We've learned that when someone has omnichannel enabled, with chat or voice set to OFF, they can still receive a transferred chat or phone call. We've been told t...
Kaci Joslin 4 months ago in RingCentral Contact Center 0 Under review

Closed for Bank Holidays

It would be useful to have a option to mark business closed autoimatically on bank holidays rather than having to do a custom rule every time
Pharmacist @ VIGO 4 months ago in RingCentral Admin Portal 0 Under review

Add admin setting - Turn off Camera for participants

Allow ‘Turn off Camera for participants’ to be set from the admin RingCentral Video settings. This option existed in RingCentral meetings and can be set when creating a meeting, but is not configurable through RingCentral Video settings admin port...
Blueprint HCRE 6 months ago in RingCentral Video 0 Under review

Voicemail should not be sent/saved if no key was pressed to reduce spam voicemails.

The customer is getting spam voicemails. These are 20 sec of silence voice messages. If the spam calls cannot be blocked, there should be no way for spam call to leave and send voicemail.
Rose Smith 2 months ago in RingCentral Web/Desktop App 0 Under review

Increasing number of logins on one extension

Our organization has multiple employees (about 9 employees) using the main line (extension 101) at different times of the day. We were told that there is a limit of only 3 devices logged in at one time... There are usually 3 or less people logged ...
Angel Frutos 5 months ago in RingCentral Mobile App 0 Under review

Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I have a flow in which if the person stays on the line I would like it to goto an extension. Currently the greeting repeats 3 times before going to the extension. This is not desired. It would be better if it repeated only once before going to the extension. With everything being configurable why is this setting hard coded? Thanks.

As it will give the customers option to select how many times they want the IVR Menu Greeting to play in case the caller will not press anything. As right now its fixed to play the IVR menu 3 times. As some customers will really not prefer to stay...
Guest over 1 year ago in RingCentral Web/Desktop App 2 Under review