All ideas

We currently have the ability to upload a file to add to the DNC list but we do not have the ability to upload a file to take off the DNC list. We have hundreds of records every day that we need to add and hundreds that we need to remove but curre...

This would help me to help our reps manage their time by giving them a nudge if they spend too much time off of the phone in between calls which will overall result in more revenue and income to the rep.

Max Agent history list is too short and there is visibility to only 2 calls in the history list. We need the history list to be much longer please.

You can only make dashboards private or public, allow to make private and share with specific users

Microsoft Teams supports the capability to install "Custom Tabs" into the Teams UI. Integrations can use this to inject large portions of their product directly into the Teams interface, allowing people to get more work done in a 3rd-party tool wi...

to be possible to add manually GOALS how many calls a day someone should do, and then if he didn’t reach that goal that number to be red and % to be displayed, like 120% above goal or 20% less then goal

As a SuperAdmin, I would like to have the ability to activate a user account. As it stands now, I can only activate the account upon setup. If an email invite has been sent, the account is stuck in a limbo state where the only thing a SuperAdmin c...

I have a department that makes outbound calls and I need the ability to easily track call volume and quality.

Today, I can get daily reports and filter by the hours of the day. I cannot do that for a roll up of performance of our call center at the monthly level for Sr Management level reporting