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Integrate Ring Central to be used with Repair Desk

Integrate Ring Central with our point of sale, Repair Desk, so that when we are logged into Repair Desk and a customer call comes through, the customers info will come up and what repair they currently have in our store.
Melanie Culver 8 days ago in RingCentral Integrations 0 New

Fax prompt error show if the attachment was corrupted

Customer request if ever the attachment was corrupted they want to see a prompt that attachment needs to update or revise.
Marielle Nacis 8 days ago in RingCentral Admin Portal 0 New

worldtask/buildbook and freshbooks or quickbook

The app is very good for team and customer communication and it would have been great to also have the RingCentral app available. also I do use freshbooks and buildbook as CRM and none are available.
Mila Canales 8 days ago in RingCentral Integrations 0 New

Poly CCX 700

Please create a firmware/profile version for the Poly CCX 700 for RingCentral MVP. Just like the "MS Teams" or "Zoom" profiles you can select from, there should be a "RingCentral MVP". So that you can utilize all the features of the CCX 700. Join ...
Benny Richie 9 days ago in RingCentral Integrations 0 New

increase recording storage time frame

Due to many new requirements by organizations like CMS calls recording are required to be kept for 10 years. With cloud based technology the storage can be unlimited. Even for an additional fee.
Michael Capricciuolo 9 days ago in RingCentral Integrations 0 New

Call Monitoring feature for mobile app (IOS and Android)

Submitting a feature request on behalf of the customer to add the Call Monitoring feature on HUD for Mobile app (IOS and Android). We replicated the issue on Android but there's no option to monitor the call. Checked the Support site:https://suppo...
Claire Tester about 1 month ago in RingCentral Mobile App 0 New

Bulk updates and creation of limited extensions

Please allow for the bulk update and creation of limited extensions. The lack of this feature makes this product difficult to manage for larger organizations that have many spaces where a limited extension phone is more appropriate than a user phone.
Vincent Huynh 3 months ago in RingCentral Admin Portal 0 New

Call Que Manager permissions

we currently do only have 3 permissions which can be assigned for Call Que Manager. - Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Acces...
Steven Basmacioglu 3 months ago in RingCentral Admin Portal 0 New

display queue name for internal numbers in RC app missed call history

Queue names are not displayed in the missed call history for internal numbers on the RC app. They are displayed for external numbers in the RC app, and for both internal and external numbers in the service portal and desk phone history. It would b...
Zach Meyer 4 months ago in RingCentral Web/Desktop App 0 New

Email correspondence within a case should be visible in the support site case information

I wanted to pull up documentation from the support portal but for some reason it does not provide any history of the email correspondence for this case. Can the correspondence be enabled in the Portal? Example if the customer responded to an email...
JR Marquez about 1 month ago in RingCentral Admin Portal 0 New