Skip to Main Content

All ideas

Showing 4447 of 4447

Salesforce Integration Screen Pop Override

It would be great if we could default a specific Salesforce object to be set as the screen pop source. For example, even if multiple Contacts are found to match the inbound phone number but only one Account matches, the integration would pop to th...
Brandon Pitts 12 months ago in RingCentral Integrations 0 Under review

Receive the security code through a phone call

I would like the ability to receive the security code through a phone call. Right now, I can receive it through my email. I am not always able to get to my email, but would like to receive the code through a phone call.
Dean Insana 12 months ago in RingCentral Web/Desktop App 0 Under review

Integrate with Contactually CRM

Please integrate with Contactually CRM. It's the CRM all Compass agents use. Right now the click to call from the CRM opens DialPad and the click to text opens iMessages. This would be SO MUCH BETTER.
Kate Hamlin 12 months ago in RingCentral Integrations 1 Already exists

RCV to allow host to mute and unmute participants only

There are many types of meetings where the host controls the mode of the meeting. Some participants can unmute now at any time and could cause disruption to the meeting. At least they could chat first or raise hand to say something and host will u...
Hassan Basanon 12 months ago in RingCentral Video 0 Under review

View Caller ID and Talk Time on Live Reports

See the caller ID and current talk time of a call that is in progress so that we can monitor the current calls and see how long our staff has been on a current call
Jenny Remolacio 12 months ago in RingCentral Analytics 0 Under review

Use star code change IVR

Ability to use star codes, like *72 for example, to change IVR. would facilitate ability to do a quick swap to after hours menus without website required
Andrew Conti 12 months ago in RingCentral Phone 0 Under review

Preserve Ring Central Fax subject on the Fax sent receipt email.

Preserve Ring Central Fax subject on the Fax sent receipt email. When users send many faxes a day they would find it useful to have the subject sent with the fax to be included in the subject heading on the fax receipt. Then they know if the fax t...
Chris Horswill 12 months ago in RingCentral Phone 0 Under review

WordPress Plugin Chatbox to link to our current RingCentral Users

Can a WordPress plugin be created? This plugin would allow our visitors on our site to directly chat with our RingCentral users. Similar to RChee.
Raymond Romero 12 months ago in RingCentral Mobile App 0 Under review

Pulse alerts for refused calls or agents in Unavailable: Refused state.

It would be helpful for managers to see in real time when agents are refusing calls or have been in an Unavailable: Refused state especially with teams being remote.
Randi Beckett 12 months ago in RingCentral Contact Center 0 Under review

Please stop this ... while using the app, during an active call, incoming calls silence the current call

While in the RingCentral Desktop app, and while in the RingCentral Android app, it is impossible to stop an incoming call from silencing the current call. It's very frustrating to be on a call and have the incoming call stop the current call. The ...
Diana McCulloch 12 months ago in RingCentral Mobile App 0 Under review