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Make the Simulate Crash line removable in Poly X30 for Rooms

It would be great if the Simulate Crash line that appears on the Poly X30 when we login to RingCentral Video Room be editable or removable.Such Simulate Crash is confusing to users which gives a notion that there is always an error every time they...
Guest 12 months ago in Hardware 0 Under review

Give customers option to only have SLA calculate during business hours

Under the current design, if customer service representatives receive an email on a Friday and leave it in the shared 'Inbox' until Monday, then the SLA is negatively impacted. Request is to give clients the option to exclude weekend / afterhours ...
Annette Fortune 12 months ago in RingCentral Contact Center 0 Future consideration

Edit Message-Only Extensions

Would like ability to edit the default system statement to the caller. Change this default greeting, but still have the system voice make the announcement to the caller. "Your call has been forwarded to the voicemail for Survey Feedback. No one is...
Brett Tedeschi 12 months ago in RingCentral Admin Portal 0 Under review

Report robot calls and scams button

When using the RingCentral desktop app. (And mobile app would be nice) I would like to be able to flag a call from the call history that is a suspected robot or is clearly a scam. (Perhaps this is two different buttons) I get a lot of calls that h...
Marshall Christopherson 12 months ago in RingCentral Web/Desktop App 0 Under review

Call-in feature to make changes to IVR

Call-in feature to make changes to IVR
Guest 12 months ago in Developer Platform and APIs 2 Will not implement

Restrict phone invitations from 3rd parties to videoconferences and notify the organizer if done

When you invite somebody to a videoconference it gives the invited people the option to invite too, even while entering through the web version. If they do so by phone, the call is taken from the organizer minutes, this can be done without the org...
Alex espinoza 12 months ago in RingCentral Video 0 Under review

create a link with equisoft crm

similar to salesfore app you have
Guest 12 months ago in RingCentral Contact Center 1 Under review

Text From Call Queue Direct Number

I am a full-access manager for 3 call queues that are set up with their own direct lines. I do not know how to respond to these text messages. I read online at this article (https://community.ringcentral.com/questions/89895/call-queue-texting.html...
Guest 12 months ago in RingCentral Phone 0 Under review

Have capability of using two ring central accounts on one device using the mobile app.

Wanted to have this capability to be able to log in to one mobile app for two account so there is no need to keep on re-logging in from one account to another.
Guest 12 months ago in RingCentral Mobile App 0 Under review

Add captions for phonecall

Captioning for RC video is wonderful for those of us with hearing deficiencies. It would be great if the desktop and or mobile app extrended that same technology
Guest 12 months ago in RingCentral Web/Desktop App 0 Under review