All ideas

I would like to set it up so all like items are on one row. It could be two widgets or three. I don't want the system to group them by size. I would like more control of how the page is displayed.

There is already a 'Auto Refresh toggle switch', why not aesthetically add a toggle for Dark Mode? As far as I can tell there is no dark mode setting for live reports yet either, not good.

RC on Mac. This is fairly standard across the web: enter text into a textbox press cmd enter form posts to server But when I press enter or cmd enter in a text compose window it won't send. I have to move my hand off the keyboard to actually send....

Currently we are able to change the main logo under service.ringcentral.com > more > appearence > company logo; but when we jump to analytics.ringcentral.com from the admin portal we see again the RingCentral logo. Since whitelabeling is ...

Internal calls from Engage to RCO show up as the primary System Account, which is named "System Account" and cannot be changed. Our internal customers are seeing calls from our Help Desk as System Account rather than Help Desk who is truly calling...

as i see the live report if the agent in phone call i dont see with who is talking with even if he make his line busy with another agent to not recive phone call from customer i will never know its so much important to have that

You can subscribe to Performance Report using Excel format, but not CSV format. You can manually download the Calls tab in CSV format. We should be able to subscribe to the Calls tab in CSV format too.

Would you be able to send Calls Waiting number on the phone app

We have to count every pass and when we make a call it goes through a verification process (Gryphon) prior to the call being mad if it is aproved the dialer will then make the call. If the call has a sip error the system (Engage Voice Dialer) will...

I would like to know where the abandoned calls are coming from. I have a concerning amount of abandoned calls, but I can't pinpoint which extension they're coming from. This would be helpful information to know for performance and planning purposes.