All ideas

I want to be able to Forward to another extension when DND is enabled. At least user knows if they turn on DND, their calls may be answered by someone else.

We would like to filter by area code to find out how many of our calls are going to and coming from certain areas

I find it odd that RingCentral allows the automatic call recording to record on hold marketing music when we are the ones who intiated the call but not when we are called. What could be the reason for this other than "system limitation"?

When you are on a Ring Central meeting using the computer audio the ringer on the phone and any other notifications such as email should be silenced. During the call with others on Ring Central it is very distracting and unprofessional when everyo...

is it possible to create a group that contains multiple groups. eg. extension 507 has call queue 508 and 509

It would be beneficial to allow the addition of extra numbers to an sms thread, including the message history, without creating a new group text. If our CSR is messaging a customer and wants to loop in their manager it should be a simple addition ...

get a report on who is logging into Ring Central app

This feature would be helpful as we need to upload the fax submission result along with the submitted fax into our crm.

Testing the Mitel 480G phone enrolled with RingCentral.With Mitel, the top bar on the home screen shows the user's extension. It does not with the RingCentral firmware. It is handy to see that at a glance.

I'm testing with the Mitel 480G enrolled in RingCentral.Found that I can start but can't end a call with the speakerphone button. I need to press the Line button.This functionality exists on the Polycom phones.