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Change Text Interface Back to show list without opening a text

Can you please change the interface back to where the texts would show as a list and we click the one we want to open, instead of how it now automatically opens the most recent text when you go to texts? I don't like how I can accidentally open on...
Melissa Plante 11 months ago in RingCentral Web/Desktop App 0 Under review

Phone app shows me as offline when the app is not in use. I don't get incoming calls because it shows me as offline.

Incoming calls don't come through to my phone. I use the desktop app to send texts. I use the phone app to answer incoming calls. I'm unable to change that offline setting from my end. I have to get with customer support for assistance and the wai...
Megan Petty 11 months ago in RingCentral Mobile App 0 Under review


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Guest 11 months ago in RingCentral Analytics 0 Under review

Integrate with Video Editor Apps

With video content creation, podcasts and multi-media videos being more important it would be a huge time saver to export recorded videos directly to Descript. This is the biggest podcast editing app. And they have direct integration with other pl...
Rolando Rosas 11 months ago in RingCentral Video 1 Future consideration

Export of all Fax User Data

The ability to export all fax user data is needed to avoid having to manually view the data through the users. Currently, the export only shows the main user data, but not any sub-user data of those who are configured to send and receive faxes or ...
Donnie Brewer 11 months ago in RingCentral Admin Portal 0 Under review

Custom Rules - Called Number to include extension as well as DID

Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call ...
Mike Kralik 11 months ago in RingCentral Admin Portal 0 Under review

Make currently in use phone number & extension visible at all times in Desktop App

I have around 5 RingCentral phone numbers. When I am in the middle of a call, I want to see the current phone number that the desktop soft phone application is using. I would like this displayed prominently in the blue ribbon at the top of the pag...
Craig Duran 11 months ago in RingCentral Web/Desktop App 0 Under review

Add % Abandon metric

Please include the % Abandon calls as a metric available for Live Dashboards as this is more effective in providing an insight into performance quickly rather than simply the number of abandoned calls. Thanks.
Guest 11 months ago in RingCentral Analytics 0 Future consideration

Ability to minimize or move RC dialer in salesforce in classic view

the dialer is eating too much space in the side panel w/c hindering to access other features. we use click-to-dial most of the time and having the dialer up all the time is not applicable for us.
Jane Tobias 11 months ago in RingCentral Integrations 0 Under review

Grammarly app integration.

An app that would integrate Grammarly to review the text before a user sends a message would ensure messages are written and read more clearly.
Spencer Perez 11 months ago in RingCentral Integrations 1 Future consideration