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Account Super Admins should be Super Admins everywhere -- including in the new-ish RC App

We noticed there was a contact listed that is no longer with us -- and is not part of the Web Admin Portal user list at all. Chat support said they'd need to manually request a deletion since there is no way for me as an acct Super Admin to do thi...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Show line in use when answering Queue Calls

Right now, when we answer a queue call, our presence doesn't change and looks like we're available. It's important to show when we're on a call weather it be a Queue Call or not.
Stacy Vaccaro about 1 year ago in RingCentral Phone 0 Under review

Schedule recurring meeting further in advance

Getting a message "Your meeting request was declined. The end date of this series of repeating meetings is too far in the future. This resource can only be scheduled up to 180 days in advance. The end date must be before Wednesday, March 23...
Guest about 1 year ago in RingCentral Meetings & Webinar 0 Under review

Compact Theme

The current theme wastes a lot of screen space on things that aren't import to me. It means a lot of my screen space is taken up by worthless headers and very little of my screen can be used for reading messages. This is particularly problematic f...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Recovery or Holding of Deleted Extensions and Data

Extensions and user accounts should not be instantly purged and deleted. All messages and voicemails must be able to be recovered if accounts are accidently deleted. Just like numbers removed from an account. Extensions and the data tied to the us...
Guest about 1 year ago in RingCentral Admin Portal 1 Under review

Disable file sharing by default

Disable all Manage file sharing until turned on by an ADMIN. Since this new app has 0 content examination end users can could sent what ever they wanted and get everyone in truck load of trouble. Since there is nothing in place currently which one...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Change the color of the "green" available light/icon to a brighter shade

Change the color of the "green" available light/icon to a brighter shade. The lack of contrast makes it hard to see rather or not the user is available on most devised. A much brighter shade or different color all together would make it easier to see
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Make the service portal mobile-friendly

(service.ringcentral.com) For call queue management, this is where you go to retrieve voicemails and missed calls. The full-sized web page means you are scrolling back and forth to see what's on it. Please make it detect when you are on a mobile d...
Paul Viellieux about 1 year ago in RingCentral Admin Portal 0 Under review

Need the ability to paste text without style.

In most apps (on Mac), you can paste without style (or matching style) by using shift-command-v, but this doesn't work in the RC desktop app. This is even more important due to the fact that there's no remove formatting option on the text styling ...
Chris Rosa about 1 year ago in RingCentral Web/Desktop App 0 Under review

Add the date into the Chat streams in Agent view. Currently it only displays time.

In the Agent view, Chat stream, the chats are displayed with a timestamp. But this timestamp only includes the time rather than time + date. We need the date to be displayed for the timestamp to have any meaning/use.
Guest about 1 year ago in RingCentral Engage Voice 0 Future consideration