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Allow Admin to See a User from the User Prospective

SInce you changed the ability to store all passwords, we find it extremely difficult to troubleshott when issues arrise. It would be nice if RIng Central will program the ability for an admin to switch their user to see what the Agent is seing.
Paul Lieberman almost 2 years ago in RingCentral Engage Voice 1 Under review

Segment Reports by Business Hours Only

I am at a loss for how I am unable to pull reports for Business Hours only, instead of seeing all the data points for 24 hours a day. I would like to be able to accurately report performance metrics to my call center for the actual hours they are ...
Guest almost 2 years ago in RingCentral Analytics 2 Under review

Add Speed of Answer to Performance Reports for Calls

We want to be able to calculate our service level (for example, we answer 90% of calls within 20 seconds) based on a certain time frame. To be able to do that, we need to see the time the call is answered or the speed of answer for each individual...
Maggie Hill almost 2 years ago in RingCentral Analytics 0 Under review

Add a Count to Call Reports

Please add numbers to the Call Report to count each call. And a total (showing ## of ##) and give the option to show 10, 25, 50 or all on a page.
Aaron Hollander almost 2 years ago in RingCentral Admin Portal 0 Under review

Central Dashboard to allow all employees to view

I would love to see an option created where we can have a link that stays active and allows for us to display our call center dashboards in multiple locations without having to be tied to a log in. Currently the only way we have found to do this i...
Andrew Goudy almost 2 years ago in RingCentral Contact Center 1 Future consideration

Easy to find video preview

It used to be very easy to quickly preview my video before a meeting started, now, I've got to go click through multiple links to get to it. It would be great if there could be an easy to find preview shortcut added to the main screen / toolbar.
Jeffery Wyers almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Add list of clients to ring central app so there name appears when they call.

This would be useful as it will allow our sales team to immediatly recognise the people calling them. Effectively in a similar way to how you can add users on the service web but instead allow a csv of client names and numbers to be added to the r...
Oliver Moorcroft almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Add ability to allow users to set meeting to record while scheduling the meeting

RingCentral Meetings allowed for users to set automatic recording of a meeting at the time that they were scheduling a meeting / creating the meeting for the first time. This would allow the meeting to automatically start recording once the meetin...
Brandon Deaton almost 2 years ago in RingCentral Video 1 Under review

DND override list

We need the ability to create a DND override list. In a classroom a teacher will put their phone on DND. The front desk cannot contact this teacher when they are on DND. In an emergency certain staff should be able to call or page a user even if t...
Atris Everson almost 2 years ago in RingCentral Admin Portal 0 Under review

Reduce RingCentral's Session Timeout Setting from 7 Days for Salesforce Integration

When using the Salesforce integration, RingCentral's session timeout setting is 7 days. Having checked with RingCentral support, this cannot be adjusted. If a user uses the RingCentral for Salesforce integration and does not logout, the Salesforce...
Richard Pomeroy almost 2 years ago in RingCentral Integrations 0 Under review