All ideas

users who make a series of outbound calls have to manually change status from wrap up to another status just to dial another outbound number. It is an unnecessary series of mouse clicks that add up.

We would like to have the ability to compare KPIs day over day for the previous week. For us it is showing missed call % by user for each day of the week so we can track trend

Right now the IVR default settings for the greeting is for it to be played three times before transferring the call to the next step. Is there a way you could change that to a single playback?

Sales. We call abandoned calls back to sell. If we have to wait hours to get the details, then we risk losing the sale.

Currently, RingCentral only allows paging from a supported physical phone or a RingCentral Mobile app. Many users I have worked with have expressed frustration with this since many companies working with RingCentral are migrating from users using ...

The endpoint/agent leg when using MAX agent with Station ID is limited to deskphone and desktop application only. Please offer greater flexibility by allowing the RingCentral Moble App to work with Contact Center.

There should be an option to be able to place calls on hold and answer other calls on the same phone. Right now because 3 phones share the same main line I'm having to run from one desk to the other and place on hold even though their all calling ...

Right now you can only delete 1 message at a time. Please install an option to remove all text messages!

Customer uses RingCentral to host training sessions for their end users. The trainers would like to be able to see a film strip view of the participants whilst sharing the screen during a training session so that they can tell whether they are eng...

Zoom had an admin data feature which allows the administrator the ability to pull the meeting participation information to show who joined the call, when then joined, and how long they were on the call. Since Ring Central is linked to zoom, is the...