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HUD list add own Tabs at top to group people listed

It would be nice to organize your HUD list with tabs at the top. The system automatically adds a tab for Park Locations. It would be nice to be able to add your own. For example: We would want to divide our departments. One tab called Parts and be...
Tessa Mabrey about 1 year ago in RingCentral Web/Desktop App 1 Under review

HUD List more compact

Our old phone system had a simular feature as the HUD list and it was more compact so you could see more people in one glance and didn't have to scroll up and down to find people. I feel that it would be nice if we could make the names smaller so ...
Tessa Mabrey about 1 year ago in RingCentral Web/Desktop App 1 Under review

Option to Dock the HUD list

I think it would be vary helpful to be able to dock the HUD list somewhere on your screen.
Tessa Mabrey about 1 year ago in RingCentral Web/Desktop App 3 Under review

Status in Contacts

We use the softphone in the RC app to lookup contacts and transfer calls. I feel like the internal people's status should be shown. It would be nice to see it there so you don't have to look at multiple things to figure it out.
Tessa Mabrey about 1 year ago in RingCentral Web/Desktop App 2 Under review

Expose barging, monitoring, and coaching functionality via API

We have a system that shows some managers what their employees are currently doing. Part of that is showing the current phone state so the manager knows if now is a good time to listen in or help out. But there's no way to give the managers an eas...
Guest about 1 year ago in Developer Platform and APIs 0 Future consideration

Acumatica Cloud ERP

Please look into an integration with Acumatica ERP. It was built for connectivity with APIs and easy integrations. Since it has native CRM and Case management, this would be a big plus for RingCentral.
Vali Malkin about 1 year ago in RingCentral Integrations 3 Will not implement

Analytics for Meetings Dashboard: Report Specifically For 1 Day Only

Current status: - Clickable links: Last 7, 30, 180 days, 12 months, and custom range. - Custom range doesn't allow us to generate a report that's for one day only. Minimum days for the report is 2 days. Why is it useful - Accurate data/inf...
Maria Marbella about 1 year ago in RingCentral Analytics 0 Under review

report where you can see how many calls are coming into a call queue and who is answering the call. And how calls are being answerd by each ext in the call queue

report where you can see how many calls are coming into a call queue and who is answering the call. And how calls are being answerd by each ext in the call queue
Guest about 1 year ago in RingCentral Admin Portal 1 Already exists

Allow Users to Update Voicemail Greeting via RingCentral Desktop App

Allow the end user to update their voicemail greeting from the app, or at least a direct link to the correct part of the portal from the app. When users are OOH they need to update their voicemail regularly, and this should be as easy as it is on ...
Matthew Lamb about 1 year ago in RingCentral Phone 0 Under review

Ringcentral Video meeting ID 10 digits

We use each employees telephone number as their person room meeting number. This is easy to remember. Why force them to us a 9 digit in addition to their 10 digit number in addition to the password.
Gregg Taylor about 1 year ago in RingCentral Video 0 Will not implement