All ideas

Is there a way to make callers, listen to the entire message/prompts before they can make a selection? Currently, they can interrupt the prompts by pressing a number. We do NOT want them to be able to interrupt the prompts. This will make them lis...

There are many types of meetings where the host controls the mode of the meeting. Some participants can unmute now at any time and could cause disruption to the meeting. At least they could chat first or raise hand to say something and host will u...

It would be helpful for managers to see in real time when agents are refusing calls or have been in an Unavailable: Refused state especially with teams being remote.

Hello I am looking to find the busiest times of day for inbound calls to a specific cue. Can you help me find that report please? I am looking to overlay 30 days worth of call data on top of itself to see when my busiest call times are in a day.

It would be great to see that a call that was added to the Blocked Calls list is actually being blocked

to be able to view the scheduled meeting using a 3rd party calendar.

it would be useful a sort feature, so I can organize in my app the messages if I need it

When searching for the Limited Extensions within the contacts list of the RingCentral All in One app, I noticed that they were not appearing. I also noticed that for the regular extensions (Digital Line Premium) that have not been activated (aka P...

Assigning the super admin to an extension rather than a person makes it impossible to change as needed. If the super admin leaves the company, then the current procedure would require another staff person to change their phone number. For employee...

Max Agent history list is too short and there is visibility to only 2 calls in the history list. We need the history list to be much longer please.