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Increase fax quality/resolution

The quality of certain faxes rendered in the RC system is suboptimal- in particular, high resolution scanned documents scanned in color, to the extent that portions of inbound faxes of this type have sections of text rendered nearly illegible, ill...
Keith Lebel over 2 years ago in RingCentral Phone 1 Future consideration

Block Annoying Callers from Companies by Name

The ability to block annoying calls from companies by name. For instance, a company with phone numbers all over the state or USA that can bypass you blocking their phone number because they have so many locations and/or phone numbers to call from....
Guest over 2 years ago in RingCentral Phone 0 Under review

Spotlight Multiple Speakers

I believe Zoom now allows users to spotlight multiple speakers at the same time, which makes a conversation more engaging when you have a panel in progress. Could this feature be added to RingCentral Meetings?
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Under review

Add "share screen" option to chat/teams in new RC app

This may be the largest user complaint. "how do I share my screen with someone?" Simply put a share screen option in the chat or teams next to the video and call button. People do NOT understand the video call will do the same thing. Make the shar...
Guest over 2 years ago in RingCentral Web/Desktop App 4 Already exists

Enhance Queue Interrupt Message Feature to Allow Multiple Interrupt Messages For Marketing Purposes

Currently Queues offer a "interrupt" feature that breaks into the music of a caller waiting in the queue. Some systems refer to it as a comfort message. Current Scenario: Elevator music is playing... It pauses, and a voice says, "Thanks for waitin...
Frank Busal-1100 over 2 years ago in RingCentral Phone 1 Future consideration

Announcement Only Extensions- Post Announcement Destination Configurable

RC currently has "announcement only" extensions available. If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice wha...
Frank Busal-1100 over 2 years ago in RingCentral Phone 1 Future consideration

Multi-Language dial-by-name in the IVR Menu

We have an IVR setup where the same choices and prompts are available in 2 languages press 1 for English and press 2 for French At any time a caller can dial 9 the access the dial-by-name directory If the users presses 1, then 9 The prompt plays i...
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Ability to add a contact's extension number to the phone number when inputting a contact on the web version

When inputting a contact through app.ringcentral.com there is no option to add the person's extension without getting an error message. The only way to do this is to open the app on the phone where it will accept the extension by adding * and the ...
Guest over 2 years ago in RingCentral Web/Desktop App 3 Future consideration

Analytics for video usage

It would be great if there was a report in the analytics section that easily showed the percentage of video usage per user for their meetings.
Taylor Ellis over 2 years ago in RingCentral Analytics 0 Planned

Fix Custom Rule Issue for Call Queue Members

Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues. https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_US Scenario: User is assigned to an...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Future consideration