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Customer Ideas Portal

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Allow assigning different extensions to the same number.

In my situation I use a desk phone in the office and the ring central app on my cell phone when out of the office. I don't like for both of them to ring simultaneously. It would be useful to be able to assign a specific extension to the desk phone...
Dax Lonetto 5 days ago in RingCentral Phone 0 New

DND Status Available To Other Users

A feature allowing other employees/managers to see when a user has their phone on DND. This would allow us to keep track of employees during there work hours and also a way for employees to know when someone is unavailable.
Carolyn Almengor 8 days ago in RingCentral Phone 0 New

HUD Features

We would like to have the HUD active for some users at all times. The real issue is that the pop up for the HUD has to be opened each day, we would like to have the HUD pop up open automatically for the users if possible.
Jason Facey 8 days ago in RingCentral Web/Desktop App 0 New

Call Queue Members able to access CQ voicemail

We think it would be beneficial to streamline the way CQ members can listen to voicemail that comes in to the queue. I opened a chat and they said the only way is for the user to have admin privilege's but that would give them more access than we ...
Marc Mascarenhas 11 days ago in RingCentral Admin Portal 0 New

Noise cancelation for Phone Calls

It would be great if there is a feature on the RingCentral Application for noise cancellation on the phone calls settings not only for the RingCentral Video
Rose Noces 15 days ago in RingCentral Phone 0 New

Automaticaly sync Contacts from Ringcentral Apps and Phone to High Volume SMS website

Currently, High Volume SMS does not have any contact from RingCentral. Please improve the integration from High Volume SMS with RingCentral Apps and allow Ringcentral Phone App to have the same access of send Text Message with the same number that...
Annie Nguyen about 19 hours ago in RingCentral Web/Desktop App 0 New

incoming calls sent directly to voicemail

Currently, an agent can be on a call with a customer. When a second call is inbound to that agents direct line or extension, the call that the agent is on gets quiet/muffled and a pop-up for the second inbound call appears. Ideally, the second inb...
Jaysn Meyers 1 day ago in RingCentral Contact Center 0 New

Option to remove 'Auto Answer' toggle from Ring Central Phone (desktop).

This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.
Julian Schellenberg 1 day ago in RingCentral Phone 0 New

add capability of the option to receive notification for outbound calls.

I monitor agents making OB calls and would like to be notified when they connect with an outbound call so that I can easily monitor and coach.
Josh Brown 2 days ago in RingCentral Phone 0 New

RingCentral App to allow more than one ticket to be related to in call log

The RingCentral plugin in SFDC only allows us to log the call to 1 single ticket (related to case) In the example attached , a customer was called to follow up on 2 cases, but only one of them could be selected under "related to" This call should ...
Stephanie Rensburg 4 days ago in RingCentral Web/Desktop App 0 New