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Install RingCentral application in batched

I want to be able to install the RC Phone app system wide for all users, without having to install it individually for each user that uses a single workstation.Just like the RC Desktop App. rc phone msi file
Ranier Gallego 17 days ago in RingCentral Phone 1 New

display queue name for internal numbers in RC app missed call history

Queue names are not displayed in the missed call history for internal numbers on the RC app. They are displayed for external numbers in the RC app, and for both internal and external numbers in the service portal and desk phone history. It would b...
Zach Meyer about 1 month ago in RingCentral Web/Desktop App 0 New

Call Handling - put it back like it was!

Put Call Handling back like it was! I access it every day to make changes according to who is in the office and it was MUCH easier before!!
Katherine Harper about 1 month ago in RingCentral Admin Portal 2 New

Bulk updates and creation of limited extensions

Please allow for the bulk update and creation of limited extensions. The lack of this feature makes this product difficult to manage for larger organizations that have many spaces where a limited extension phone is more appropriate than a user phone.
Vincent Huynh about 1 month ago in RingCentral Admin Portal 0 New

different export file formats for the same report gives different data - what shouldn't be

If we download a performance report in Excel format there is the Session ID in first column but as we have a huge amount of call data (i.E. for month or quarter), the CSV format is the only way we can handle that. But here is where things got wors...
Holger Haase 2 months ago in RingCentral Analytics 0 New

Keep Unread Conversations Visible In Collapsed Folders

Unread conversations in folders should be visible regardless if the folder is collapsed or not unless they are muted.
Kieran H 3 months ago in RingCentral Web/Desktop App 1 New

Download SMS content

When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up wit...
Aya Vince Cruz 11 days ago in RingCentral Admin Portal 0 New

Add an Option to Toggle to Classic View in Admin Portal

The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consu...
CORE Communications LLC 16 days ago in RingCentral Admin Portal 3 New

Add an customizable emergency notification on Ring Central

A Ring Central notification that is designed to pop up prominently on the screen, immediately taking priority over the other chats and glips. It also functions to simultaneously send a notification to all the phone apps. This feature is particular...
Gaege Rivera - 1603 17 days ago in RingCentral Web/Desktop App 0 New

Please add personalize able texting templates, so we could quickly respond to clients when we are already on the line with another client.

I would love to be able to send a text from a template. It is useful when I am introducing myself to new clients. It would also be helpful to be able to hit a button when you have a call waiting to let them know you saw their call and will touch b...
Ashley Hafen 2 months ago in RingCentral Phone 1 New