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Customer Ideas Portal

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RingCentral App Polling integration

I am a RingCentral App user, with a parliamentary style organization using RingCentral. We don't have any access to poll our members. Because our members are always voting, I was wondering if you all could add the option for a poll or vote in each...
over 3 years ago in RingCentral Web/Desktop App 3 Future consideration

Outbound Automatic Voicemail Drop

Be able to leave a pre-recorded voicemail as soon as you hear a "beep" and move on to your next call. In other words, make outbound call and instead of waiting for someone to pick; drop an automated or prerecorded message for the second party to c...
Guest about 3 years ago in RingCentral Phone 30 Future consideration

Read notification for RingCentral messages

No description provided
Ben Stutzman about 3 years ago in RingCentral Web/Desktop App 41 Future consideration

Multiple Voicemail Greetings

Please provide the ability to record more than one VM greeting, ex. Standard, Out-of-Office, and Extended Absence Greetings and then the option to select each as needed. Currently, I set a Standard VM greeting but when I am out-of-the-office, I ha...
John Hynes about 3 years ago in RingCentral Phone 24 Future consideration

Sync RC status with Microsoft Office (Teams/Outlook)

As a company we rely on our Microsoft Teams status (NOT RC) to let our team know we are: away from our desk on lunch or breaks in a meeting on a phone call We use RC for all calls with our customers and when a team member wants to transfer a call,...
Lauren Fisher about 3 years ago in RingCentral Integrations 17 Future consideration

Add Advanced Rules to block or forward SMS / Text Messages

We have multiple main numbers. Each number is an office number for different locations and those numbers are pointed to a call queue. For example we have 614 xxx-xxxx is going to our Columbus call queue and 336-xxx-xxxx number is going to our Sale...
over 3 years ago in RingCentral Phone 4 Future consideration

Send Text to RingCentral Number through Email

Most carriers I have worked with have the ability to send text messages to a phone number by sending an email. According to RC support this feature is not currently available. Would be a nice addition, especially for developers. Examples: ########...
Erik Jacobsen about 3 years ago in RingCentral Phone 9 Future consideration

Send Group Voicemails to a RingCentral Team

It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the vo...
Jason Brady over 1 year ago in RingCentral Web/Desktop App 2 Future consideration

Notifications: Task assigned/reassigned to me

Allow notifications (email/desktop/mobile) when a new task is created and assigned to me, or when a task is reassigned to me. And add notification number/bubble on the task menu icon.Currently, I have to have notifications for all team messages- s...
Guest over 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Rejecting Call Queues, send to VM

We have a few users. We offer the option for callers to press 1 to call everyone simultaneously so that the first available user can get the call. If any individual user rejects a call in the queue, RingCentral waits five seconds and then rings th...
Gregory Hitzel almost 3 years ago in RingCentral Phone 18 Future consideration