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Customer Ideas Portal

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Make it easier for user interface, scheduled texting, mass texting

Your interface is outdated and can be used more efficiency. It's time consuming on how to create mass texts and scheduling them.
Kirsten Kuhar 7 months ago in RingCentral Web/Desktop App 3 Needs more information

NEED 2 FACTOR AUTHENTICATION!!

I cannot receive phone calls with this system for 2 factor login authentication. If this isn't resolved I'm going to have to go back to the landline. Every bank is now requiring 2 factor as well as many other website logins. Please support this ap...
Donna Goldthorpe 3 months ago in RingCentral Phone 3 Needs more information

Answer from Smartwatch

If it is supposed to work I don't see the option for every call.
Marco Bonanni 4 months ago in RingCentral Mobile App 4 Needs more information

Independent Evaluation Not Tied to an Interaction

We need Ring Central to give us the ability to create an independent evaluation not tied to an interaction (call or email) that are sent in RC Contact Center. We need to evaluate live chats and back office items that are not handled in Ring Central.
Brenda Orozco 4 months ago in RingCentral Contact Center 2 Needs more information

Save mass text message groups

In our use case of mass texting, we would like to be able to save contact lists and then easily mass text those different groups. For example, texting members of a particular town, or students at a particular school, etc. This would not be for gro...
Nate Bernitz 6 months ago in RingCentral Web/Desktop App 3 Needs more information

Sync with Quickbooks

This future will improve a lot like Nextiva or other companies. When someone call Ringcentral sync with Quickbooks and Pull customer name and orde, so you can provide service better
Willow Team 6 months ago in RingCentral Phone 1 Needs more information

Add an ‘x’ to close button next to each name in Messaging

Often times it’s just quick chat that can closed when done. Having to clicking the 3 dots next to the name then navigate to Close is also cumbersome.
Becki Strader 7 months ago in RingCentral Web/Desktop App 1 Needs more information

Eliminating multiple Direct numbers in the dial pad

When my team is making outbound calls they have three direct number "call from numbers" this is causing a host of problems if employees don't remember to set their call from number to their actual direct number every time they're logging into the ...
Brian Webb 7 months ago in RingCentral Phone 3 Needs more information

Disable internal calls for some users

I want to be able to disable internal calling for some users. We do not allow our agent to make internal calls through ringcentral but do allow messaging under certain teams.
Luke Schulta 7 months ago in RingCentral Web/Desktop App 3 Needs more information

Chat Feature to add to company website

It would be helpful if the chat feature on a companies website would be tied to the phone, that way when someone is off (Do Not Disturb) they would not be in the queue to receive chats.
Lisa Rudisill 2 months ago in RingCentral Contact Center 0 Needs more information