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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

Showing 65

Make it easier for user interface, scheduled texting, mass texting

Your interface is outdated and can be used more efficiency. It's time consuming on how to create mass texts and scheduling them.
Kirsten Kuhar about 2 years ago in RingCentral Web/Desktop App 3 Needs more information

Call Report for Dropped Calls

Call Report for Dropped Calls
Mark Simons 11 months ago in RingCentral Analytics 3 Needs more information

I need to be able to pull abandoned calls details on an as-needed basis vs. waiting for a data refresh.

Sales. We call abandoned calls back to sell. If we have to wait hours to get the details, then we risk losing the sale.
Timothy Larsen about 2 years ago in RingCentral Contact Center 7 Needs more information

Use Personal Mobile Numbers for Ringout Caller ID

Use Personal Mobile Numbers for Ringout Caller ID
Maribel Lopez 8 months ago in RingCentral Mobile App 0 Needs more information

More Flexibility in WFM Pro

It recently came to my knowledge that in WFM Daily Rules are suggested to be kept at a 4 hour variable scheduling window. We are a business that supports 36 restaurants. Our call center hours are 6am - 12am and our agents work very flexible hours....
Lindsay Wallace almost 2 years ago in RingCentral Contact Center 3 Needs more information

Splitting Audio

There is no way to split audio or set up a “ride along” situation for training purposes.
Blake Abig almost 2 years ago in RingCentral Web/Desktop App 1 Needs more information

A few ideas/complaints

No caller ID. WTHeck!!!! Nothing to indicate when one of the Team is already on a phone call. No indication of when you transfer a call that it was transferred successfully. There is absolutely no connection between the app on my computer and my t...
Teri LeCheminant about 2 years ago in RingCentral Phone 2 Needs more information

Scheduling tool similar to calenderly or mixmax

I'd love to be able to share my availability in pre-determined time increments with my clients to schedule from. Having a this tool built in with ring would be a huge time saver for me and most anyone that has to schedule meetings.
Curt Rosinski about 2 years ago in RingCentral Contact Center 1 Needs more information

Save mass text message groups

In our use case of mass texting, we would like to be able to save contact lists and then easily mass text those different groups. For example, texting members of a particular town, or students at a particular school, etc. This would not be for gro...
Nate Bernitz about 2 years ago in RingCentral Web/Desktop App 3 Needs more information

Fax receipt confirmation

It would be of great help to get a receipt that a fax has been received. I get a note that says it has been sent, but no confirmation that it has been received at the other end.
Viva USA FAX about 2 years ago in RingCentral Phone / RingCentral Web/Desktop App 1 Needs more information