Customer Ideas Portal

Trying to figure out how many calls a rep was offered and how many were taken on an intraday basis to tighten feedback loop

Please add the ability to install the RingCentral desktop app for Windows to be installed to a different drive or folder.

It would be more convenient if a user could choose whether to use RingCentral to perform a video call or another installed application, such as Microsoft Teams.

It would be nice to have a template that can be applied to users who are only using the RingCentral app. Having to manually create the presence keys/HUD can be very tedious and time consuming.

Each year we have to update our holiday list but it should be only done in one list. A Global Holidiay Hours list was added for our go-live in Contact Center Housrs of Operation with all our holidays; therefre, we should not have to add the same r...

This allows the company to know the downtime hours of the phone. Helps to cross-check user's productivity. If a phone is offline, and the duration can be tracked when it is offline, it will help check the actual productivity of every user, site, o...

I would like a key on the polycom phone to easily sign out of the call queue instead of having to sign into a pc opening the ring central app just to sign out.

Need to produce a report of all of our users with their DDI numbers and their outbound calls/faxes numbers. The standard user list report from RC doesn't include this and we need to understand who has a non geographical number on display and who d...

'Having Issue with outbound caller Id sometimes it shows "Via Ring Central or 11 others' -Primary number is still not showing as the outbound caller id when calling certain number (verizon) it's showing "Via Ring Central or 11 others'

When you are on DND and set a status message, it is easy to forget to remove the status message if you click Turn off DND. This is confusing to other employees who are trying to see if that person is available or not when the status message is not...