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Customer Ideas Portal

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Include Chart in Analytics Subscription

When users want to get a subscription or export from Analytics, currently the system only provides the table data in either the Excel or PDF. My users are requesting to get the chart which is visible in Analytics to be included into the Subscripti...
Vincent Martinez 1 day ago in RingCentral Analytics 0 New

Allow scheduling of prebuilt reports

We'd like to schedule not only ACD reports, but also QM/WFM/other prebuilt reports.
Michelle Sterzovsky 1 day ago in RingCentral Contact Center 0 New

Ability to Paste Contact Names Into New Text Message

We would love to copy contact names from an excel doc & paste those, in mass, into the 'TO' field of a new message, so we can send that message up to 100 people. Now you have to manually start typing in the name & then select it. This isn'...
Kris Cox 1 day ago in RingCentral Web/Desktop App 0 New

Default Lunch Status

Would love to see you guys add a default status that says "Lunch" and/or "Break" to Glip/chat funtionality so our employees don't have to manually type it every time since it's something we all do everyday.
Stephanie Sousa 1 day ago in RingCentral Web/Desktop App 0 New

System downtime reports

System downtime reports would be helpful after power outages, server issues, internet issues.
Bud Underwood 1 day ago in RingCentral Admin Portal 0 New

I want to know if the host can see who is on the conference call. what numbers are on the call while the call is going on

I would like the ability to see who is on a conf call! and disconnect calls if they shouldn't be on the call. I see when you add a call on the conference call you see the number before you merge them into the conf call
Andy Riess 2 days ago in RingCentral Phone 0 New

Call detail export for the LOB Analytics

We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.
Erica Rusk 2 days ago in RingCentral Analytics 0 New

Collecting customer feedback after a call or X amount of calls in the day

RingCentral feature that could be turned on on queues for all members, or extensions, for collecting feedback after the end of a call or option of after every few/X amount of calls. Example, When a caller calls a number/extension/queue group that ...
David Trabanino 2 days ago in RingCentral Admin Portal 0 New

show call logs on call presence

Currently when someone is monitoring an extension through call presence, they see the calls coming in, and they can answer these phone calls. Unfortunately, if the the user misses the call that they are monitoring, it will not show in the phone lo...
John Boctor 2 days ago in RingCentral Phone 0 New

Yealink Key Templates

If you are selling Yealink phone you should already have the templates available in the system.
Tom Trauscht 2 days ago in RingCentral Phone 0 New