Customer Ideas Portal

Have visibility on what time each user logged in (i.e. available) and logged out (i.e unavailable) on the Queue. Currently we can see the time when inbound and outbound calls took place but do not see for a given day the details when a user was av...

In Ringrx I could have the patient select a numbe, eg 2, to continue via text. They would get a text message and could continue to communicate with us. Seems like a basic feature and dissappointed I paid for a year and can't access that feature. I...

I have a bunch of Poly E550 phones I bought from Ring Central and I purchased the Poly Expansion module as well. Unfortnately, the expansion module doesn't really work because you can only add up to 48 total lines through Ring Central, although th...

add agencyzoom as an integrated app.

Currently, you are able to click on an IVR and see what CQ's or other IVR's are attached to it and drill down from there. Currently if I locate a CQ and want to see (in reverse) other CQ or IVR's attached to it. This way we can easily click an IVR...

My company uses a wide variety of headsets, some USB, some Bluetooth. Each headset has various buttons for volume control, answer/hang-up, etc. Why don't these work with the Ring Central app? Why do Only Plantronics and Jabra headsets work? Every ...

This feature can be used to automatically transfer callers to an external number, ie. a survey, after completion of the call. Then the agent wouldn't have to transfer the call manually.

Currently, if attempting to migrate a RingCentral Office account from Single-Level to Multi-Level IVR admins receive a warning that much of their call routing and overall system configuration will be removed and must be reconfigured. It would be v...

We would like to have the ability to route incoming text messages outside of business hours. During business hours, text messages are routed correctly. I would like to define a different routing for text messages outside of business hours.

Better Features To block scammers or log them. We need a more robust system with security.