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Customer Ideas Portal

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User log in and log out details

Have visibility on what time each user logged in (i.e. available) and logged out (i.e unavailable) on the Queue. Currently we can see the time when inbound and outbound calls took place but do not see for a given day the details when a user was av...
Diego Palao 1 day ago in RingCentral Analytics 0 New

Allow patients to select option to continue communication in text

In Ringrx I could have the patient select a numbe, eg 2, to continue via text. They would get a text message and could continue to communicate with us. Seems like a basic feature and dissappointed I paid for a year and can't access that feature. I...
Scott Williams 1 day ago in RingCentral Phone 0 New

Poly E550 Expansion Module Limitiations

I have a bunch of Poly E550 phones I bought from Ring Central and I purchased the Poly Expansion module as well. Unfortnately, the expansion module doesn't really work because you can only add up to 48 total lines through Ring Central, although th...
The Doan Law Firm 1 day ago in Developer Platform and APIs 0 New

add Agencyzoom as an intehrated app

add agencyzoom as an integrated app.
Aissa Chanel Triassi 1 day ago in RingCentral Integrations 0 New

Ability to see CQ's and IVR's attached CQ's - in reverse

Currently, you are able to click on an IVR and see what CQ's or other IVR's are attached to it and drill down from there. Currently if I locate a CQ and want to see (in reverse) other CQ or IVR's attached to it. This way we can easily click an IVR...
Torey Bennett 1 day ago in RingCentral Admin Portal 0 New

Add functionality for other headsets

My company uses a wide variety of headsets, some USB, some Bluetooth. Each headset has various buttons for volume control, answer/hang-up, etc. Why don't these work with the Ring Central app? Why do Only Plantronics and Jabra headsets work? Every ...
Gaege Rivera - 1603 1 day ago in RingCentral Web/Desktop App 0 New

Auto transfer completed calls to an external number. ie survey number

This feature can be used to automatically transfer callers to an external number, ie. a survey, after completion of the call. Then the agent wouldn't have to transfer the call manually.
Gabe Juarez 1 day ago in Developer Platform and APIs 0 New

Add ability to migrate account from single-level to multi-level IVR without losing account configuration

Currently, if attempting to migrate a RingCentral Office account from Single-Level to Multi-Level IVR admins receive a warning that much of their call routing and overall system configuration will be removed and must be reconfigured. It would be v...
Robert Brenner 1 day ago in RingCentral Admin Portal 0 New

Business Hours for SMS

We would like to have the ability to route incoming text messages outside of business hours. During business hours, text messages are routed correctly. I would like to define a different routing for text messages outside of business hours.
Ryan Ramat 1 day ago in RingCentral Admin Portal 0 New

Scammer Tracking

Better Features To block scammers or log them. We need a more robust system with security.
Aurora Operations 2 days ago in RingCentral Web/Desktop App 0 New