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Customer Ideas Portal

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Increase length of time reports are saved

All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting
Angela Zipperer 2 days ago in RingCentral Analytics 0 New

Update the Site's Business hours to have the same options as Closed hours.

Not all businesses route straight to an IVR menu. Most actually route to a call queue which is currently not an option.
Rachel Brefo-Burroughs 2 days ago in RingCentral Admin Portal 0 New

Include Property ware to Integrate with Ring Central

Hi as a company that uses property ware a lot. We need to have a way to synchronize Property ware to Ring Central.
Alberto Pontillas 2 days ago in RingCentral Web/Desktop App 0 New

Need help with integration with SHAPE CRM

Need help integrating RC with my CRM SHAPE
Jeff DaCosta 2 days ago in Developer Platform and APIs 0 New

Display My Caller ID while on a call

In previous RingCentral DialPad versions, my caller ID remained viewable throughout an active phone call.On this newer version (Web: 22.3.30.1620 2022-09-19 17:44:15), I was hunting for my caller ID while I was on an active call. In the conversati...
Rachel Strand 2 days ago in RingCentral Web/Desktop App 0 New

Update IVR Greetings By Dialing In

We have several departments that need to update their IVR Greetings regularly, and having them have to record the greeting then submit a case is time consuming. It would be beneficial if the IVR Menus would have a PIN that the appropriate users ca...
Amanda Nemeth 2 days ago in RingCentral Phone 0 New

Change User's Presence from Admin Portal

It would be very helpful to be able to change another user's presence from the admin portal. For example, if a user marks themselves as DND and then leaves for vacation without including in theis status note that they're on vacation, it is assumed...
Kiley Loveall 2 days ago in RingCentral Admin Portal 0 New

Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App

Allow All Contact Fields to be Searchable within the Glip/Jupiter/MVP App. Example: The Company Field is Not Searchable from the Search Field or Filter Field.
Christopher Mullin 2 days ago in RingCentral Web/Desktop App 1 New

CapsuleCRM integration

all other CRM seem to be available, why not CapsuleCRM
Website Haycock 2 days ago in RingCentral Phone 0 New

Improve reliability of changes made to IVR text-to-speech

We have experienced several instances where making changes to the text-to-speech content in our IVR menus does not actually apply. The changes are saved but they do not apply and we have to copy/paste the content back in a couple of times to final...
Fraz Hamid 3 days ago in RingCentral Phone 0 New