Customer Ideas Portal

please add to the analytics the option to view the percentage of received calls within 30 secs for all users. This is a big help for checking the percentage and if you can also add the specific time for night time shifts

I noticed that if I switch to the new view in the app, the fax icon disappears from the options on the left side of the page. I can still send a fax from the + options, but I can't figure out how to view sent or received faxes. This is fine for no...

We need to be able to send messages to our entire team. More than 10 people. 20 would be ideal.

Need a metric on how many calls go to voicemail and what time of day they are going to voicemail. This will help determine staffing.

Krisp is an AI-based audio processing software that offers real-time noise and voice suppression technology which will be really helpful to integrate with RingCentral.

Either way of hard phone or app, provide users the ability to pause and rewind a voicemail.

Make app compatible with M2 chip processor

Allows managers to see who in their department, is or isn't taking calls.

When users want to get a subscription or export from Analytics, currently the system only provides the table data in either the Excel or PDF. My users are requesting to get the chart which is visible in Analytics to be included into the Subscripti...

I want to see what % of outbound calls is answered on average at specific time of a day.