Customer Ideas Portal

Stop limiting data to last 6 months. Be sure users or queues can be queried, all KPIs and selectable, csv export format.

All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting

Currently when quote message, its just repeating the text. Would be much more convenient, if possible to click at quoted text and it will lead to original message.

After setting up a subscription, I would like to see what I will get in the e-mail to know if the report will be exactly what I need or if I need to make changes. Right now I have to wait for the first e-mail to see what files look like.

There is no option to see stats for Message-Only extensions on a signle dashboard

Right now, I have the RingCentral app open and my status is "Available" while I'm in a RingCentral webinar as a participant. It would be great, while the app is open, to show some other status similar to a video status that automatically updates a...

I have a customer that is currently using Performance reports to get user specific data for users assigned to a user group. They use this as a filter because the list of user changes frequently. They did not want to have to go into each report and...

Many times a user receives a voicemail and want to forward it to another user to handle. We cannot receive voicemails via email, so forwarding a voicemail to another extension is a highly valuable feature. This allows the person who received the v...

Add ability to compare two time periods, eg current month vs last month, or last 90 days vs prior 90 days

. Ability to report on Message only and Announcement only Extns - This would be useful to run reports to see how many times customers rang in and selected these options.