Skip to Main Content

Customer Ideas Portal

Showing 216


Before the end of September 2022, the enter key of the NUMPAD used to work when dialing on the RING Central Desktop app. For example, you dial the number on the dial pad and then press enter on the numpad. This is greatly effecient for many of us ...
David Dao about 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 4 Implemented

Allow Bar Graph Data to be presented in Downloaded report

When I am adding data to a dashboard, and then download or subscribe to said data, if the data is in a Graph - Comparison - Barchart - the Widget is non downloadable
Dave DeWeese over 1 year ago in RingCentral Analytics 2 Implemented

Ability to assign credentials to bulk user uploads

We would like to have the ability, when adding users in bulk, to be able to assign credentials and activate accounts via the bulk upload template
Matt Wallace 6029209 over 1 year ago in RingCentral Admin Portal 0 Implemented

Muted Conversation Improvement

The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unr...
Nicole Campbell over 1 year ago in RingCentral Web/Desktop App 0 Implemented

feature for analytics - Download widget chart and table data to Excel file

Currently the Analytics LOB can only show the users the charts and some of the charts are not downloadable or users cannot subscribe to get email from them. It would be helpful for users to have periodically emails reporting the employees phone ca...
Allentown Office over 1 year ago in RingCentral Analytics 3 Implemented

Link to Calls

Link to the actual calls and the recordings if any.
Jed Strong over 1 year ago in RingCentral Analytics 0 Implemented

Maintain list of recent status messages

In addition (or maybe instead of?) the standard pre-built status messages, it would be helpful to have some of your previous status messages as well. For instance, we're often indicating where we the office, working from home, etc. It wou...
Chris Rosa over 1 year ago in RingCentral Web/Desktop App 2 Implemented

Duplicate Widget

Any easy way to duplicate widget would be useful
Guest over 1 year ago in RingCentral Analytics 1 Implemented

Missed Calls

I would like to be able to see a drill down of any missed call data, an actual missed call i.e the end user did not get through to someone via the phone system. It doesnt need to count missed hunt group calls if a user answerss but solely how many...
Shanequa Poyser over 1 year ago in RingCentral Analytics 4 Implemented

Get pickup members of a call queue via API

If you attempt to de-queue a call off of a call queue, and the person doing so is not a pickup member of the queue, then the platform will return a 403 error (which is by design). However, this is an error state easily avoided if developers has a ...
Byrne Reese over 1 year ago in Developer Platform and APIs 1 Implemented