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Customer Ideas Portal

Showing 4758

Stop receiving voicemails about TCR registration

their account is campaign and brand registered their numbers are all linked to the campaign but they are still getting voicemails about incomplete registration
Main main Jordan Bamba 3 months ago in RingCentral Admin Portal 0 Under review

set the number of minutes that the call can be forwarded to external number

Hopefully, it will be added as a feature so that the customer can forward the calls to an external number for a certain number of minutes. For example the call will be forwarded to a mobile number for 10 minutes and automatically revert back to th...
Ronald A 3 months ago in RingCentral Mobile App 0 Under review

Increase data retention for call logs more than 2 years

retrieve call logs back 2020 for billing purposes. We need to immediately add this functionality retrieve logs for more than 2 years
Allan Butz Malunes 3 months ago in RingCentral Admin Portal 0 Under review

More programable options for Presence keys

We are coming over from Mitel and were hoping for some feature parity between our old system and our new system. There was one feature in particular that was very useful called Monitor Extensions. There is something similar with Presence keys on R...
Dennis Lebman 3 months ago in RingCentral Phone 0 Under review

one button to page group

Currently, to page the office, you hit the page option, wait for the prompt asking for a page group, hit the keys for the page group, wait for it to dial then initiate the page. There should be a short key command for the page option. Hit the page...
Betty Lee 3 months ago in RingCentral Integrations 0 Under review

Option to report issue to existing case instead of creating a new case.

It would be nice to be able to report an issue that is related to another case by giving the user a location to reference an existing case. Currently when you Report an issue it creates a new case number, which then has to be routed to support sta...
Eric Fowler 3 months ago in RingCentral Web/Desktop App 0 Under review

Round Robin in randomized order

I am requesting that we add a second round-robin that rings members in a randomized order. We use round robin call queues for incoming sales calls. However, the longest idle approach simply rewards the laziest sales person. Ringing the sales peopl...
Quantum IT Group 3 months ago in RingCentral Admin Portal 0 Under review

Apply updates on template to users

When there are updates in a template, it looks like we need to reapply the template to a respective group/individual. Is there a way to automatically apply the updated template to users?
Chiaki Takano 3 months ago in RingCentral Admin Portal 0 Under review

Analytics Reports of Phone Calls

Hi, I am looking for a report with all the calls CONNECTED. As I have to do the analyses of number of people I spoke with to the number of matched candidates. I will really appreciate as this will give a more clear picture. Thanks, Lubna Ali Healt...
Lubna Ali 3 months ago in RingCentral Analytics / RingCentral Mobile App 1 Under review

Add method by which an admin can report on the SSO on/off switch inside individual accounts

When allow only SSO Login is turned on, an admin with the ROLE auth is able to turn the SSO switch off inside an account and add emails outside the SSO domain. Ultimately it allows an admin to create users outside of the domain. This should not be...
Donald Prescott 3 months ago in RingCentral Admin Portal 1 Under review