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Customer Ideas Portal

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Enable the downloading of incoming and outgoing of fax report feature.

Enable the downloading of incoming and outgoing of fax report feature.
Maria Marbella 12 days ago in RingCentral Admin Portal 0 Under review

Phone Prompt

We have a blind member that can call our auto attendent with alexia, but cant see the numbers to be redirected to the contact center. Can we enable voice recognition of key prompts for users in the system?. thank you
Brian Morrison 12 days ago in RingCentral Contact Center 0 Under review

WFM PRO - Ability to Export more future facing data from Intraday manager

Currently can only export a few days into the future to see forecasted volume, staffing. Would be very beneficial to be able to go out at least a week to 4 weeks to be able to see what the next week and month will look like.
John Bruns 12 days ago in RingCentral Contact Center 1 Under review

Call Waiting / Missed Calls for single agent on a Call Queue

Ideally when a customer calls, if the only agent in at that time is on another call, they would either a) be able to put the current caller on hold for a moment to take the incoming call's contact information or b) when they are finished with the ...
Ashley Galope 12 days ago in RingCentral Web/Desktop App 0 Under review

Capturing key press selections when calls are routed to an IVR ( menu system )

When a caller dials a number that is setup with a menu system, a key should be selected from the key board to proceed further. The selection the caller makes could an important call stat. As an example, if you have a menu system that has different...
Dana Ekwa 13 days ago in RingCentral Analytics 0 Under review

Consistently list Emergency Response Locations in User Download

The User Download on the Portal provides a list of Emergency Addresses used by staff. Yet we have found the data there is incomplete or inconsistent. We find many blank addresses where users has setup Personal Emergency Addresses (PERL). We also s...
Dean Eckstrom 13 days ago in RingCentral Admin Portal 0 Under review

Allow Admins to Edit Other Admin/User Subscriptions

Our operations manager is on leave and even though I have an admin account I am not able to edit scheduled performance report subscriptions she created. This is a significant issue to our operation. Please allow admins to have access to all subscr...
Samantha Ziegra 13 days ago in RingCentral Admin Portal 0 Under review

Showing available when connecting to a call

Currently when we make a call out to someone, the status shows as available until we are connected to the other person. This should show as "on a call" during this time as well. Sometimes we have receptionists looking to transfer a call and they s...
Brayden McGraw 13 days ago in RingCentral Web/Desktop App 0 Under review

DND for Invisible Status

Make it so when you go invisible, DND is enabled as well so you do not get calls. We have receptionist that sometimes leave during office hours and the DND status makes it look like they are in the office still when they are not.
Brayden McGraw 13 days ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Email Notification For Call Queues With Zero Members

Hi Team, Can you please add a feature to receive email notifications in case any of the call queues under "Groups" are left with no resources/members?
TOC Support 13 days ago in RingCentral Admin Portal 0 Under review