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Customer Ideas Portal

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flip calls to desktop

Provider was able to answer phones on his desktop if i needed to transfer a call to him in his office. Per ringcentral employee it is called "flip call" but since update no longer able to do. Providers loved this feature. per ring central IT featu...
70570 Hear USA 4 months ago in RingCentral Phone 1 Needs more information

Independent Evaluation Not Tied to an Interaction

We need Ring Central to give us the ability to create an independent evaluation not tied to an interaction (call or email) that are sent in RC Contact Center. We need to evaluate live chats and back office items that are not handled in Ring Central.
Brenda Orozco 4 months ago in RingCentral Contact Center 2 Needs more information

Calendar View

PLEASE PLEASE MAKE THE CALENDAR MORE USER FRIENDLY SIMILAR TO CLASSIC. WHY DO YOU HAVE TO CLICK ON EVERYTHING & OPEN IT TO SEE WHAT IT SAYS??? NOT SUPER HELPFUL WHEN USING TO ORGANIZE A BUSY COMPANY.
Sheila Weymiller 5 months ago in RingCentral Admin Portal 1 Needs more information

Bug: In the latest version of the iPhone app, the dialer is about 1/2 the size as it was before in all the previous versions. Almost to the point of unusable.

Version 22.1.30.106535 version of the iPhone app, the dialer is about 1/2 the size as it was before in all the previous versions. Almost to the point of unusable. It was fine until this update.
Douglas Braun 5 months ago in RingCentral Mobile App 4 Needs more information

Give both transferrer's details and the number being transferred to the receiving agent

Currently when a transfer is initiated, the receiving agent only gets info about the incoming consumer number and not about the agent who initiated the transfer. This means that to establish a full transfer to a new agent, it requires additional t...
Liam McCausland 5 months ago in RingCentral Contact Center 1 Needs more information

URL Issue

I am Unable to send URL from SMS. Is there any feature that activate for this purpose.
Shane Palmer 5 months ago in RingCentral Web/Desktop App 1 Needs more information

@Mentions to show new in the same as chats

I have my chats showing new at the bottom, but the @Mention page always shows new at top. This is inconsistent and causes confusion.
Joo Kim 6 months ago in RingCentral Web/Desktop App 2 Needs more information

A few ideas/complaints

No caller ID. WTHeck!!!! Nothing to indicate when one of the Team is already on a phone call. No indication of when you transfer a call that it was transferred successfully. There is absolutely no connection between the app on my computer and my t...
Teri LeCheminant 6 months ago in RingCentral Phone 2 Needs more information

Scheduling tool similar to calenderly or mixmax

I'd love to be able to share my availability in pre-determined time increments with my clients to schedule from. Having a this tool built in with ring would be a huge time saver for me and most anyone that has to schedule meetings.
Curt Rosinski 6 months ago in RingCentral Contact Center 1 Needs more information

Audible Chat Notification

It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile
Wendy Bush 6 months ago in RingCentral Web/Desktop App 2 Needs more information