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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

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SMS / Text Auto Responder

Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, i...
over 3 years ago in RingCentral Phone 178 Planned

Answer call through customized keyboard hotkey on Ring Central App that will work on multi layered app

Customers want to add additional settings or enhance the existing keyboard shortcuts in the RingCentral app, so that they may use customized hotkeys to answer calls even while they are working on another application, and even if the app is closed,...
Siena Cordero 25 days ago in RingCentral Web/Desktop App 0 New

Contacts: share my Personal Contacts with all users

We need a central company wide "Personal Contact List" which auto updates every day as new contacts are added. One way would be to allow the Admin or designated user the option to share his/her Personal Contact List. It would also be helpful to al...
over 3 years ago in RingCentral Web/Desktop App 152 Planned

Ring Central Video is too Resource Intensive

The reason for this request is that it seems unrealistic to have to close all other programs in order to have a RC video call work. One of the video attendees said if they attend a Zoom meeting, it is fine. I’m sure the issue is related to compute...
Mario Moccia about 1 month ago in RingCentral Video 0 New

Making SMS texting while on call faster/more efficient for desktop program (not extension)

We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contac...
Matthew Cancilla 2 months ago in RingCentral Phone 0 New

Send Order Confirmation with Shipping info and serial numbers via email

Currently, the only way to gather shipping tracking information and serial numbers for shipped devices is to do a manual look in the service portal. I would like to receive an email once the order status is changed to "shipped" that provides: Trac...
Braxton Adams 14 days ago in RingCentral Admin Portal 0 New

Super admin able to get an access to all cases created on the account not just the user who created it.

Super admin able to get an access to all cases created on the account not just the user who created it.
johnpaolo lachica 5 days ago in Developer Platform and APIs 0 New

Emergency Response Location per site

It's easier to apply an emergency location to all of the phones at each site so we don't have to go into each user for the outbound calling on their devices.
Vanessa Cadon 5 days ago in RingCentral Admin Portal 0 New

Assign ringtone for lines or groups

We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones. Please comment and vote on this thread indicating the type of customization you are interested in.
over 3 years ago in RingCentral Phone 61 Planned

substitute Caller ID for bulk upload

the current design allows uploading 20 numbers for substitute Caller ID for bulk upload, The customer has a situation where they need to do it for 6000 users
Neil Morrison about 2 months ago in RingCentral Admin Portal 0 New