Customer Ideas Portal

Whether for Tasks or Teams, RingCentral Classic was the backbone of our company communication, but the new app is terrible. In RC Classic, far fewer clicks were required to get from one place to another (there are now two left columns in the new R...

I would like to see the disconnect information in the QOS analytics reporting. This would be beneficial for troubleshooting issues. There is already a lot of data for the call. The disconnect information would further round out the call life cycle...

It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile

A button next to a non-English message where someone can easily translate with a click of a button

Need to download individual day-to-day reports at a time for multiple days. Even if I select from 01-06-2023 to 16-06-2023, I'm getting all the data in one slide. I need to get day to day report

allows for viewing of RC usage and justification for expense

There are so many kpi's, all useful, but higher level execs will not know how to interpret their function. Including the kpi's, preferably as a note in the excel cell where the title exists, similar to the note shown in the online dashboard where ...

Your interface is outdated and can be used more efficiency. It's time consuming on how to create mass texts and scheduling them.

The Analytics system seems to lose all data beyond just a few months (2? 3? ). This makes it truly difficult and a huge loss of valuable information to any customer who wants to look at that data and compare it year over year. An automated export ...

We would like to enable the company directory setting