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Customer Ideas Portal

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Would like the ability to change the amount of time before status changes from available to invisible

Sometimes when processing work I don't notice that my availability has changed from available to invisible if no new communication has come in.
Barbara Shuman 3 days ago in RingCentral Phone 0 New

Merging Calls in RingCentral harder to do in "New Layout"

New Layout Dial Pad: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option) This is making it harder for our users to "Merge' calls. Can we get the functionality added back into th...
Led Tasso 21 days ago in RingCentral Web/Desktop App 0 New

Adding keypress zero to User extension

Adding keypress zero to a User extension
Richard Patungan about 2 hours ago in RingCentral Admin Portal 0 New

Missed Call Notification Badge

I would love to be able to turn off the missed call notifications badge. Only certain people in my shop answer the phone but we all use it for messaging and transferring calls internally. However I constantly show to have notifications in my brows...
Jeb Clemons about 5 hours ago in RingCentral Web/Desktop App 0 New

Ability to have speaker.

Giving the option to use speaker but having a warning on place to assure we are in private location.
Zhaia Badon about 6 hours ago in RingCentral Mobile App 0 New

Need ability to drill down a report in Business Analytics by Site and then Department

Need ability to drill down a report in Business Analytics by Site and then Department. This would allow us to compare departments of the same type in different sites. Example, we want to see outbound call activity for our sales departments across ...
Cameron Hellmuth about 7 hours ago in RingCentral Analytics 0 New

Live Reports Custom Column

Ability to add customer columns in Live Reports Dashboard
Maribel Lopez about 15 hours ago in RingCentral Admin Portal 0 New

On the Call Queue Ability to Send the Caller to An External Number for Essential Plan

On the Call Queue Ability to Send the Caller to An External Number for Essential Plan
Maribel Lopez about 17 hours ago in RingCentral Admin Portal 0 New

RingCentral for Salesforce Ringer Volume Adjustment

A setting on RingCentral Dialer or embedded app on Salesforce that can decrease its ringing/ringer volume. This helps the end users to have the ability to decrease or silence the volume as too loud affects the office environment.
Jorge Mico 1 day ago in RingCentral Integrations 0 New

User Status Details

We would like the ability to run a report that would should a detailed breakdown with timestamps and duration of time in status for team members?
John Bruns 1 day ago in RingCentral Analytics 0 New