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Customer Ideas Portal

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Combine HUD and APP into one app

Must have second app, softphone HUD, for monitoring/barge to calls. More memory usage
Guest over 2 years ago in RingCentral Mobile App 42 Future consideration

RingCentral App Polling integration

I am a RingCentral App user, with a parliamentary style organization using RingCentral. We don't have any access to poll our members. Because our members are always voting, I was wondering if you all could add the option for a poll or vote in each...
over 2 years ago in RingCentral Web/Desktop App 3 Future consideration

SMS SIGNATURE

Consider offering a standard signature on all outgoing SMS texts. This is a major time saver for businesses.
over 2 years ago in RingCentral Phone 10 Future consideration

Notifications: Task assigned/reassigned to me

Allow notifications (email/desktop/mobile) when a new task is created and assigned to me, or when a task is reassigned to me. And add notification number/bubble on the task menu icon.Currently, I have to have notifications for all team messages- s...
Guest over 1 year ago in RingCentral Web/Desktop App 2 Future consideration

Call queue groups should also be visible on the HUD

Call queue groups should also be visable on the hud, not just on contacts ON Service Web it is stated that ' call queues (groups) can be made visible in the directory," It should also visable on UO desktop app under - Phone - HUD
Michael De Leon about 1 year ago in RingCentral Web/Desktop App 2 Future consideration

Analytics regarding Text Messaging/SMS

SMS text messaging is a huge part of our business. I would like to see analytics reporting like we have it for phone calls around SMS to be able to track that KPI per user group and employee.
Guest about 2 years ago in RingCentral Analytics 19 Future consideration

Create Shareable Link to RCV Recordings

Currently RCV only allows you to share RCV recordings directly with participants in that specific meeting. It would be useful to have a direct link to the recording that anyone could access, sent by some other means (e-mail, IM, etc.). The inabili...
Dave Carlson over 1 year ago in RingCentral Video 6 Future consideration

Call Queue - Ability to turn off missed call tagging

We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call. It'd be great if we h...
Guest about 1 year ago in RingCentral Admin Portal 1 Future consideration

Conference Call: Drop/Remove individuals during call

The ability to remove/drop individuals from a conference call instead of having to end the call for everyone and then call back the remaining individuals.
Travis McCarthy about 2 years ago in RingCentral Phone 6 Future consideration

Report showing DND status

We'd like to see a report that shows how many times a user goes on DND that shows number of times and length of time a user is on DND.
Karl Pashalidis over 1 year ago in RingCentral Analytics 8 Future consideration