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Desktop App: Deauthorize Softphone on Exit (logout)

Many people have a desktop at work and use a laptop while traveling or working from home, myself included. If the softphone would deauthorize when exited I could use the softphone on my desktop at work and my laptop on the road or at home without ...
about 2 years ago in RingCentral Phone 2 Future consideration

Add a text message queue similar to the call queue

Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As ...
Mikel Berger over 1 year ago in RingCentral Phone 4 Future consideration

RingCentral Meeting Invite Template Customization or Improvement (Outlook Meeting Plug-in)

Problem Statements The default RingCentral meeting invite template for schedule a RingCentral Meeting from outlook is not usable at all. It overwrites the meeting subject line -- annoying to say the least; It provides a very long list of iPhone sp...
about 2 years ago in RingCentral Meetings & Webinar 6 Future consideration

Call queue groups should also be visible on the HUD

Call queue groups should also be visable on the hud, not just on contacts ON Service Web it is stated that ' call queues (groups) can be made visible in the directory," It should also visable on UO desktop app under - Phone - HUD
Michael De Leon 6 months ago in RingCentral Web/Desktop App 2 Future consideration

Fax: Confirmation to attach the pages faxed

We really need the fax confirmations to come through with the pages that we faxed attached. It is very hard to verify that certain documents were faxed if the confirmation just shows "sent" and the number of pages. We need to be able to verify tha...
about 2 years ago in RingCentral Phone 1 Future consideration

Conference Calling: Disable/Change hold music on conference calls.

Disable Hold Music on Conference Calls... Currently there is no way to turn off the hold music on Conference calls and we need one.
about 2 years ago in RingCentral Phone 3 Future consideration

Notifications: Task assigned/reassigned to me

Allow notifications (email/desktop/mobile) when a new task is created and assigned to me, or when a task is reassigned to me. And add notification number/bubble on the task menu icon.Currently, I have to have notifications for all team messages- s...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Mark text messages, voicemails, missed call notifications as unread

I'd like to be able to read text messages but still be able to mark them unread if for example I read a text but I am not able to reply until later that day. Marking it unread would make it bold again so that I know to see it again and it won't ge...
Guest about 1 year ago in RingCentral Phone 8 Future consideration

Call Queue - Ability to turn off missed call tagging

We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call. It'd be great if we h...
Guest 8 months ago in RingCentral Admin Portal 0 Future consideration

Feature to rename participants in RCV

Feature to rename participants in RCV
Guest 11 months ago in RingCentral Video 7 Future consideration