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Note box

Could you please remove the note box at the bottom of the call app that I use in pipedrive. 1. i never use it and 2. a black box always pops up with a message and then blocks the red button for me to hang up and its super annoying!
Maurissa McGeary 7 months ago in RingCentral Integrations 3 Implemented

Daily time frame call analytics

I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would...
Kyle Bohman 7 months ago in RingCentral Analytics 1 Implemented

Ring Central Analytics - Performance Reports - Add Date Range: 5 Days or Mon.-Fri.

Our business hours are Monday-Friday. It would be beneficial to have a date range added as 5 days or if better, Mon.-Fri. The Daily subscription would be assigned. We're using "Today" in the Date Range, but then Saturday/Sunday deliver blank repor...
Susan Arbogast 7 months ago in RingCentral Analytics 1 Implemented

dial pad fixed on the screen

Help the dial pad to not to pull up manually everytime to make a call
John Lachica 7 months ago in RingCentral Web/Desktop App 1 Implemented

Selecting specific time & date

In Performance Report, if you choose Today and then pick a specific "Time From", the "Today" selection will move to "Custom Range" and the date will not change dynamically the following day.
Rafael Umali 8 months ago in RingCentral Analytics 1 Implemented

Add the ability to customize personal meeting IDs with words instead of or in addition to numbers for the meeting ID

Better identifies who the meeting is with from the meeting link.
Guest 8 months ago in RingCentral Meetings & Webinar 1 Implemented

Downloadable credentials (JSON) file

Problem Statement Authenticating via the API can sometimes be confusing, especially when it comes to properly setting the client ID, client secret, and other values in your code that govern how credentials are presented to the platform for authent...
Byrne Reese 9 months ago in  0 Implemented

API Auth credentials that never expire, e.g. JWT auth credentials

Problem Statements Password-based authentication does not work for apps whose organizations have SSO enabled. Auth credentials expire making it difficult to reestablish a valid connection if they expire. If a user changes their password, their app...
Byrne Reese 9 months ago in Developer Platform and APIs 0 Implemented

Enables apps in development to be installable via the Developer sandbox

Problem Statement If you are a developer building an Add-in for RingCentral App, there is no way to discover, and test the installation process for your add-in inside of our "Developer Sandbox" accessed through the following URL: https://app.devte...
Byrne Reese 9 months ago in Developer Platform and APIs 0 Implemented

Downloading Peformance Reports - Hourly

You can view the call volume, by hour, for a 24 hour period... or a 7 day period...but you can't download that data. You should be able to.
Guest 9 months ago in RingCentral Analytics 1 Implemented