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User Status Details

We would like the ability to run a report that would should a detailed breakdown with timestamps and duration of time in status for team members?
John Bruns 2 days ago in RingCentral Analytics 0 New

Put call queues to back in queue

There are only two options if the caller is in the queue too long, vm and disconnect. It should put them back in the queue. That should be an added feature. We do use vm due to liabilities so the caller just gets disconnected. No win for us.
KingWest Medical 2 days ago in RingCentral Phone 0 New

Postion in queue

Patients/customers complain they don't know how long their wait is or where they are in the queue. This should be something you have so patients/customers have an idea of how much longer they have to wait or how long they may have to wait.
KingWest Medical 2 days ago in RingCentral Phone 0 New

Reports to be edited by others

We'd like the ability for reports in Business Analytics to be shared with others who have edit capabilities. Currently, others can view the report, but we'd like an additional access type for view and edit. Thanks!
Cameron Hellmuth 2 days ago in RingCentral Analytics 0 New

Edit and Change dialing timeout on polycom phones.

Prior to a firmware update, our Polycom phones had a dialing delay of 5 second prior to dialing the number. After the firmware upgrade this was broken and set to 1 second. This is annoying as it doesn't allow enough time for end users to punch in ...
David Smucker 2 days ago in Hardware 1 New

Custom Coverpage Default in Admin portal

Once you have added a custom cover page in the RC app we need to be able to set the default cover page as the default in the RC Admin portal. Speaking with support they said this can not be done currently.
Bruce Bonar 2 days ago in RingCentral Admin Portal 0 New

RingCentral app - schedule a meeting - default meeting calendar

When scheduling a RingCentral video meeting, the RC app defaults to "Outlook web calendar" which we are not using at our company. Employees have to keep changing back to "Calendar app" every time there's an update to the RC app. We need a way to d...
Rob Morrison 2 days ago in RingCentral Web/Desktop App 0 New

ActiveDirectory/Azure integration

It would be great to be able to sync email address, phone number and extension with a user's AD properties.
Paul Viellieux 2 days ago in RingCentral Admin Portal 0 New

Ability to call out on multiple lines per each phone device

Our situation. We have a four office personnel who work together to answer the phone all the calls that come in. Our company has two distinct phone numbers with two different area codes. We have two different area code numbers as clients we contac...
Harriet Adams 2 days ago in RingCentral Phone 1 New

Feature to filter the call log based on the call origin

Buxton's Sales department would like to track all call times through RC. When using RC to do voice or video calls this is easy but they'd like to include calls from Teams, Zoom and Google. This might be possible via integration but not sure. Pleas...
Khalil Nash 2 days ago in RingCentral Admin Portal 0 New