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Allow Admins to Log in as any User

In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for...
Arick Hauschild 2 months ago in RingCentral Admin Portal 0 Under review

Ability for Queue managers to be notified when call is waiting

It would be beneficial for queue managers to receive a notification that there is a call waiting in the queue. A notification through the Avaya Cloud app or Office app would be great so that managers are aware that there is a call waiting and can ...
Stephanie Rensburg about 2 months ago in RingCentral Web/Desktop App 1 Under review

Live Monitoring a user not a call

Instead of live monitor (listen) to a call, it would be great if you could monitor (listen) to all calls from a user instead of "dial in" to each call. The use case is, that we have coaches who listen to our calls from our users e.g. one hour. Cur...
Michael Elsing 2 months ago in RingCentral Web/Desktop App 1 Under review

Allow for simultaneous ringing in Queue Overflow

Currently call queue members in an overflow queue can only have calls delivered on a rotating or fixed order. Please enhance this feature to allow for simultaneous call delivery for the overflow queue.
over 2 years ago in RingCentral Phone 3 Under review

Looking to arrange HUD by Dept/group

It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.
Jake Fletcher IT about 1 year ago in RingCentral Web/Desktop App 0 Under review

Forwarding Voicemail to another user

Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach th...
Kinnaly Amodio 2 months ago in RingCentral Web/Desktop App 1 Under review

Block or Text 5 Digit Numbers

I'd like to be able to block these type of numbers. We receive 1-2 SPAM messages a week from 5 digit numbers.Note: This conversation was created from a reply on: Unable to send SMS to a 5-digit number.
over 2 years ago in RingCentral Phone 11 Under review

Download SMS via RC App.

There should be an option to download the SMS in bulk or per conversation.
Rose Smith 2 months ago in RingCentral Web/Desktop App 0 Under review

Fax transmission notification to include copy of fax.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
LOTT & FISCHER 10 months ago in RingCentral Web/Desktop App 2 Under review

Set Intercom Feature In Bulk.

When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom templat...
Nate Graham 6 months ago in RingCentral Admin Portal 1 Under review