Skip to Main Content

All ideas

Showing 3011

Pride flag emoji

Pride flag emoji / self explanatory
Elaine J. Urrutia (she | her) about 2 months ago in RingCentral Web/Desktop App 2 Under review

Send Group Voicemails to a RingCentral Team

It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the vo...
Jason Brady 5 months ago in RingCentral Web/Desktop App 1 Under review

Allow RC App and EngageVoice/Integrations to communicate w/ each other.

Description: Our sales team is frequently on the road as part of the nature of their job. With that, they also desire to have a personal relationship with the customers that they interact with. In order to accomplish this, they provide their direc...
Doug Stevens 4 months ago in RingCentral Engage Voice 0 Under review

Looking to arrange HUD by Dept/group

It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.
Jake Fletcher IT 6 months ago in RingCentral Web/Desktop App 0 Under review

Capturing key press selections when calls are routed to an IVR ( menu system )

When a caller dials a number that is setup with a menu system, a key should be selected from the key board to proceed further. The selection the caller makes could an important call stat. As an example, if you have a menu system that has different...
Dana Ekwa 15 days ago in RingCentral Analytics 0 Under review

Disable this - Current meeting ends when scheduled meeting is about to start

While in a few meetings yesterday, the meeting abruptly ended for everyone on the meeting. We were unable to re-join the meeting as a message came up saying - you have another scheduled meeting. I want to disable that setting. Our meeting lasted l...
Holly Jensen about 1 month ago in RingCentral Meetings & Webinar 1 Under review

Automatically go to after hours for holidays

There should be a feature to just toggle holidays on or off. So when the next holiday comes up if it is on, calls automatically go to the after hours message. Currently I've been told you have to create a rule for each holiday with each date and t...
Charis Appointments 2 months ago in RingCentral Admin Portal 0 Under review

Adjust how missed calls are categorized for group calls

Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.
Zoe Ratchford almost 2 years ago in RingCentral Analytics 35 Under review

Silence ringing while on an active call

When on an active call, if a new call comes in, the app rings with the full ring until you chose an action on the incoming call. This is very distracting and jarring. A way to have those just be maybe a single tone or silenced instead of that full...
Eric Reding 10 months ago in RingCentral Web/Desktop App 5 Under review

Clicking Ignore Call or Declining the call does not stop ringing other assigned devices

Customers that are using a combined setup, RC App, RC Mobile or a deskphone can ignore the call on RC App but the call will continue to ring on the other devices. If on any of these devices the ignore call is selected it should stop the ringing on...
Lothar Kirchen 9 months ago in RingCentral Web/Desktop App 2 Under review