Skip to Main Content

All ideas

Showing 48

Splitting Audio

There is no way to split audio or set up a “ride along” situation for training purposes.
Blake Abig 8 months ago in RingCentral Web/Desktop App 1 Needs more information

I need to be able to pull abandoned calls details on an as-needed basis vs. waiting for a data refresh.

Sales. We call abandoned calls back to sell. If we have to wait hours to get the details, then we risk losing the sale.
Timothy Larsen 11 months ago in RingCentral Contact Center 7 Needs more information

A few ideas/complaints

No caller ID. WTHeck!!!! Nothing to indicate when one of the Team is already on a phone call. No indication of when you transfer a call that it was transferred successfully. There is absolutely no connection between the app on my computer and my t...
Teri LeCheminant 10 months ago in RingCentral Phone 2 Needs more information

Scheduling tool similar to calenderly or mixmax

I'd love to be able to share my availability in pre-determined time increments with my clients to schedule from. Having a this tool built in with ring would be a huge time saver for me and most anyone that has to schedule meetings.
Curt Rosinski 10 months ago in RingCentral Contact Center 1 Needs more information

Save mass text message groups

In our use case of mass texting, we would like to be able to save contact lists and then easily mass text those different groups. For example, texting members of a particular town, or students at a particular school, etc. This would not be for gro...
Nate Bernitz 10 months ago in RingCentral Web/Desktop App 3 Needs more information

NEED 2 FACTOR AUTHENTICATION!!

I cannot receive phone calls with this system for 2 factor login authentication. If this isn't resolved I'm going to have to go back to the landline. Every bank is now requiring 2 factor as well as many other website logins. Please support this ap...
Donna Goldthorpe 7 months ago in RingCentral Phone 3 Needs more information

Fax receipt confirmation

It would be of great help to get a receipt that a fax has been received. I get a note that says it has been sent, but no confirmation that it has been received at the other end.
Viva USA FAX 10 months ago in RingCentral Phone / RingCentral Web/Desktop App 1 Needs more information

Answer from Android Smartwatch

If it is supposed to work I don't see the option for every call.
Marco Bonanni 8 months ago in RingCentral Mobile App 4 Needs more information

Independent Evaluation Not Tied to an Interaction

We need Ring Central to give us the ability to create an independent evaluation not tied to an interaction (call or email) that are sent in RC Contact Center. We need to evaluate live chats and back office items that are not handled in Ring Central.
Brenda Orozco 8 months ago in RingCentral Contact Center 2 Needs more information

Sync with Quickbooks

This future will improve a lot like Nextiva or other companies. When someone call Ringcentral sync with Quickbooks and Pull customer name and orde, so you can provide service better
Willow Team 10 months ago in RingCentral Phone 1 Needs more information