All ideas

I will likely need to find another service that works for 3 way text messaging as that is a very important feature I need.

Currently Polycom phones that are not setup for Presence monitoring propagate the user's extension on all lines. This eliminates the speed dial capability using favorites keys. Since RingCentral only uses two lines, change the Polycom config for t...

SMS text messaging is a huge part of our business. Having more than 10 for group sms will save time and convenience. the old RC app with 50 recipient is more ideal. hoping we can get the old feature to this new RC app.

there shoudl be a place where you can see the number of calls on queue and number agents on calls

Occasionally there's a need to temporarily mute a team. In RC Classic, this is easy to do. In New RC, this is more difficult. Suggest reinstating the Mute All Notifications in the team menu

Is there a way to limit a supervisor to only see their team’s when they Launch Supervisor? Currently supervisors see everyone on Claims and Operations and it would help them if they didn’t have all the employees in the list that they weren’t res...

We want to know that our sales staff are answering the phone quickly. It would be great to track this.

Data retention for sent fax items for more than 30 days.

Increase days for data retention

To allow an employee to have a desktop phone in two different locations (i.e. home and office), without having to purchase another user/phone line.