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Forward a voicemail to another extension

Many times a user receives a voicemail and want to forward it to another user to handle. We cannot receive voicemails via email, so forwarding a voicemail to another extension is a highly valuable feature. This allows the person who received the v...
John Anderson 3 days ago in RingCentral Phone 0 Planned

Sort options for Real Time and Schedule Manager

Would be convenient to be able to sort by any chosen column in Real Time and Schedule Manager screens.
Cassondra Murray 3 days ago in RingCentral Contact Center 0 New

Opera Browser support

I know a group of individuals within my organization that use Opera as their main browser. However, I have found that when I choose to join a ring central meeting in my browser I am presented with an error as Opera is not supported. I know Opera m...
Matthaus Steinke 3 days ago in RingCentral Meetings & Webinar 0 New

More flexible forecasting options

The forecast is very standard to look at 1, 2, 3 weeks, 1/3/6 months, or a 1 year timeframe, yet schedules only run for 1, 2, 3, or 4 weeks. It doesn't make sense not to allow this to match. When looking at the call history, the lowest option to b...
Cassondra Murray 3 days ago in RingCentral Contact Center 0 New

System should identify schedules needed, instead of me assigning daily/weekly rules

This is the first WFM system I have experienced that does not identify where employees should be scheduled to meet a forecasted pattern. I can make an educated guess to where to place agents, within any range of time, but what a timesaver to be ab...
Cassondra Murray 3 days ago in RingCentral Contact Center 0 New

Select All button in ACD User skills tab

When changing up skills for an agent on a temporary basis, it would be convenient to have a "select all" box at the top of the Active Skill column, rather than checking the box for every single skill. When needing to deactivate 30-40 skills, witho...
Cassondra Murray 3 days ago in RingCentral Contact Center 0 New

Survey & Feedback after calls

We are requesting to have a survey email or Feedback email after the call ends. Once the call ends we would like an auto generated email sent to the caller internally.
Frank Burgos 3 days ago in RingCentral Contact Center 0 New

New account password

When creating a new account and setting a password I created a strong password and get Green Checkmarks that it fits requirements, but the account does not get created because of an illegal special character. PLEASE state what special characters C...
Ronald Marisie 4 days ago in RingCentral Admin Portal 0 New

Allow Dialpad to open in standalone window that can be moved outside of the app.

Allowing the dialpad window to move outside the app would allow a user to make calls easily without having to utilize as many computer resources and screen real estate. The app will already open a standalone window when a call is received, so it j...
Carter Fliss 4 days ago in RingCentral Web/Desktop App 0 New

allow customers to stop service

I am sooo very upset that I cannot figue out how to stop service without spending the day watching videos
Margaret Shaffer 4 days ago in Developer Platform and APIs 0 New