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QM - Request Further Review - Shouldn't Go Back to the Evaluator

If an agent submits a ‘Request Further Review’, this means they are ‘Challenging’ the score and want it re-reviewed. Currently, the dispute routes back to the Evaluator. This shouldn’t go back to the Evaluator but to a third-party person, like the...
Jennifer Lewis about 2 years ago in RingCentral Contact Center 0 Future consideration

QM - Evaluation Notifications – Need Via Email

When a user submits an evaluation, only the person who was evaluated receives a notification, and it’s via the system, but not via email. I’d like to request that the system email the user an email notification that a new evaluation is ready to re...
Jennifer Lewis about 2 years ago in RingCentral Contact Center 1 Future consideration

QM – Evaluation Notifications – More Than One User

When a user submits an evaluation, only the person being evaluated receives the notification via the QM Tool that a new evaluation is ready to review. We should be able to choose additional people to receive a notification, like the agent's superv...
Jennifer Lewis about 2 years ago in RingCentral Contact Center 2 Future consideration

RC app search by department

In the RingCentral desktop app, would be a good option to be able to search by information found in the user profile, such as Department and Location. Often times in larger organizations, someone may be trying to reach someone in a particular depa...
Chris Redmond Ext 1147 about 2 years ago in RingCentral Web/Desktop App 5 Future consideration

Caller ID name for outgoing text message

looking for out going caller ID name feature for text message. that is not currently available. Please add this feature.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Ability to report on numbers of files shared, tasks created, events created etc. in the Meetings tab of RC Analytics

Whilst we can see information on # of Messages sent, #of teams etc (as per the image attached). It would be great if we can also see further information such as amount of files shared, events created, tasks created etc. This would help us to under...
Ty Stephens about 2 years ago in RingCentral Analytics 0 Future consideration

Ability for RC Analytics to apply filter logic to multiple graphs when selecting one option.

Would like RC Analytics to be more intelligent and apply filters across all graphs/tables, e.g. if I select a Dept. in one graph, then all other data uses the same filter where available. This hugely increases the ability to cross-correlate usage ...
Ty Stephens about 2 years ago in RingCentral Analytics 0 Future consideration

Add Logitech Headset support (BETA) to the RC App

The app has Headset support for Jabra and Plantronics Hub. Please extend this support to Logitech, so we can take advantage of the call control buttons on those devices too.
Dan Thorne about 2 years ago in Hardware / RingCentral Web/Desktop App 1 Future consideration

Send Text to RingCentral Number through Email

Most carriers I have worked with have the ability to send text messages to a phone number by sending an email. According to RC support this feature is not currently available. Would be a nice addition, especially for developers. Examples: ########...
Erik Jacobsen about 2 years ago in RingCentral Phone 4 Future consideration

Integrate business impacting alarms in RC portal for proactive action

Business impacting high and critical severity SBC/gateway alarms should be integrated with RC portal to take proactive action and to minimise the outage. From customer stand point, alarm integration would also help to segregate the issue on timely...
Guest about 2 years ago in RingCentral Admin Portal 0 Future consideration