All ideas

I would like to know where the abandoned calls are coming from. I have a concerning amount of abandoned calls, but I can't pinpoint which extension they're coming from. This would be helpful information to know for performance and planning purposes.

This will help in checking associates status and calls waiting if any.

This applies to the RingCentral app on Mac (not sure it if would apply to Windows as well). In the old RingCentral Phone app, it would integrate with the Mac's local Contacts app (Settings > Contacts > View Mac Contacts). Doing this would al...

We have some really long queue names and when I add more than a handful of columns to a queue dashlet the name column shrinks so I can't see the full name. Being able to set the width / percentage would really help

Ability to click through on dashboards to identify what calls / records are contributing to statistics. For example, I can see 1 call has gone to VM and I want to know which one, when and how it reached VM. At the moment I have to go through the e...

We need more than one person to be able to manage dashboards. For example, if a manager has created a dashboard and IT need to help them fix settings or if someone leaves. It's highly frustrating as an admin not to be able to fix dashboards and to...

Currently the agent details table shows 'Inbound' and 'Answered' as the same number. I need to see how many calls were presented to the agent that they didn't answer / rejected so I can identify which agents aren't picking up / managing their status

We have queues that overflow to one another so looking at queue level abandoned rates is misleading. The primary queues may show say 30% abandoned, but if 90% of those calls are answered by the second queue the call goes to then the actual abandon...

Currently RCV only allows you to share RCV recordings directly with participants in that specific meeting. It would be useful to have a direct link to the recording that anyone could access, sent by some other means (e-mail, IM, etc.). The inabili...

This helps let us (team of 5 here in our small business office!) know and is a good reminder if we get busy - that someone is ready for our meeting! We used to get an email reminder when someone joins our personal meeting room if we weren't in the...