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Ability to score a call without a call

I have a team that deals with emails and some times calls outside of InContact. I would like a way to manually create a "ghost call" or "interaction" and attach a scorecard to that and score it. Be able to assign that "ghost interaction" to a spec...
Guest over 1 year ago in RingCentral Contact Center 2 Already exists

Allow all calls to be forwarded to a mobile phone/voicemail box

I would like to have the ability to have all calls forwarded to my personal mobile phone and voicemail so that I don't have to go through the RingCentral app to access voicemails.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Already exists

Add hotkeys to the new RC app to take incoming calls.

Add hotkeys to the new RC app to take incoming calls. this is useful and convenient for the users who are doing multi tasking.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Already exists

Real-time analytics, or at least faster updates

We would like real-time updates to analytics, or at least faster updates like every 5-10 minutes. We need to see when we have missed/abandoned calls so we can return them faster.
Oak Norton over 1 year ago in RingCentral Analytics 1 Already exists

Be able to change holiday hours on select number of extensions

Some extensions in my company react the same way during business or after hours. Others, need specific after hour instructions. When a holiday hits, not only do I have to add holiday hours to the auto attendant, I have to do this for each extensio...
Guest over 1 year ago in RingCentral Phone 0 Already exists

download all the call recordings automatically

Is it possible for me to download all the call recordings automatically?
Guest over 1 year ago in RingCentral Web/Desktop App 1 Already exists

Mute Call Recording notification

Can we add a feature that allows you to turn off the Call Recording notification.
Guest over 1 year ago in RingCentral Phone 2 Already exists

Better to add Start/Join button

Like many other apps, I dont see Start/Join button to directly jump into the meeting rather copying and pasting in browser and then it will redirect to ringcentral meeting app for your meeting. And I dont see all schedule meetings wherever I'm inc...
Guest over 1 year ago in RingCentral Meetings & Webinar 1 Already exists

Add Vacation option

Adding a vacation option will automatically disable the phone from receiving calls. this will help with people who have a ring central app and will take the work out from having to disable or dnd the line.
Guest over 1 year ago in RingCentral Phone 1 Already exists

Fix RingCentral Video camera sending video for Pixel phones when using the RingCentral app

For RingCentral Video calls using the RingCentral app on a Google Pixel phone, the Camera video sent by Pixel phone is scrambled when seen by other participants. Receiving camera video or screen share video on Pixel phones is fine, but when sendin...
Guest over 1 year ago in RingCentral Video 3 Already exists