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DND visible on phone - on the physical phones

our firm uses actual phones (yealink) we are unable to see when someone is on DND and therefore we try to intercom them as well as send them calls. We need a way to see if someone is avaialble
Office 1 21 days ago in RingCentral Phone 0 New

Ability to send SMS via gateway

Service Providers that use software to send texts and mms. Other softwares have selectable providers like Verizon, Sprint, Tmobile,ATT etc. for example, Verizon is vtext.com. example 4075551212@vtext.com. Something like sending a fax to 4075551212...
Rick Cassel 22 days ago in Developer Platform and APIs 0 New

Ability to have tab / screens with different colors to help differentiate

Having the ability to - for example - set colors for the different individual tab/screens on the destop app would provide a distinct visual alert to prevent accidentally sending messages to the wrong person/thread. (ie: accidently sending an exter...
Peter DelRe 23 days ago in RingCentral Web/Desktop App 0 New

Need to see other incoming Caller ID name or number while an extension in use

When a call comes in and one user is on the phone already every staff member extension needs to see who the incoming call is in order to best route.
Derek Thomason 23 days ago in RingCentral Phone 0 New

Admin Portal Timeout Control

The service.ringcentral.com / Admin Portal timeout value is very low, causing frustration for users having to sign back into the website 10-20 times per day. It would be helpful if the timeout value could be customized by the customer directly, es...
Kevin Foster 24 days ago in RingCentral Admin Portal 0 New

much larger video file limit in SMS

We are sending texts to our clients all the time. To personalize this, we sometimes like to instead send them a little video in which we thank them in person, introduce the company, etc etc, different themes in different videos. With just 1.5 MB l...
Thank you for Calling 27 days ago in RingCentral Admin Portal 0 New

Automated outbound calls

The automated system for outbound calls would allow the user to add numbers that they want to call in bulk and Ringcentral would automatically call all the numbers in the list one after the other without the user having to dial the number every ti...
Iman El Hatimi about 1 month ago in RingCentral Integrations 0 Under review

Numerical tally of voicemails on Poly phones

Our users are used to seeing a numeric tally of the voicemails that they have on our old system being displayed on the phone. They are used to looking at the phone screen in the morning and seeing that they have a certain number of voicemails, whi...
Ian Stanton about 1 month ago in Hardware 0 Under review

Ability for a member of a queue to send calls straight to voicemail

Sometimes we want a user in a sequential call queue to be able to send an incoming call straight to voicemail. What happens now is if a user declines a call, it moves to the next user in the queue as expected, but we'd like to have the option to s...
Jeff Bernhardt about 1 month ago in RingCentral Phone 1 Under review

See Callers in waiting

It would be nice to see how many callers are in queue vs what is actually ringing through. Either via a report or live.
Cate Bloom about 1 month ago in RingCentral Phone 0 Under review