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General Voicemail box

We would like to have a general voicemail box that would allow us in the app in to view new voicemails from multiple users. The email gets convoluted due to the amount of emails received. It would be nice to go to the app and have the voicemails s...
Jessica Morriston over 1 year ago in RingCentral Phone 0 Under review

Show who disconnected the call

Show who disconnected to call to help identify whether calls are being dropped by the caller, or by a network issue.
Mike Kralik over 1 year ago in RingCentral Analytics 0 Under review

Mobile app, desktop app, and desktop phone log to show what extension picked up missed calls.

It would be helpful if the mobile app showed what extension picked up what call. Currently, when the same line rings simultaneously and one extension picks it up, it shows up as a missed call on all other extensions. I would like it if the desktop...
Chloe Lange over 1 year ago in RingCentral Mobile App 1 Under review

Add a "Thank You" Emoji

I would love to be able to reacted to messages with a "Thank You" emoji. I've attached the one used on Slack.
Rachael Simmons over 1 year ago in RingCentral Web/Desktop App 0 Under review

Need setting to be able to change fax download folder location in desktop app

After a fax is sent, then download it (using icon on right). It defaults to downloading to the local PC Downloads folder. However, in a business environment, we must be able to customize this to download to another drive and folder. Storing to loc...
Dee Ann Gee over 1 year ago in RingCentral Web/Desktop App 1 Under review

API for managing cost center in RC

API to manage cost center in Ring central.
thanya c over 1 year ago in Developer Platform and APIs 0 Under review

Show Microsoft Teams AD information for caller instead of extension only

We have a group within Ring Central, when internal calls from Microsoft Teams other people and services come through they are showing the extension number, rather than showing the Microsoft Teams information of users or service. We do not use exte...
Jackie Thrussell over 1 year ago in RingCentral Integrations 1 Under review


We are unhappy with the 'reverse park' function. When we put phone calls on a 'park location' our phone rings back after 8 1/2 minutes. We do at times have our customers on holder longer then 8 /12 minutes. We would appreciate being able to either...
Keith Beebe over 1 year ago in RingCentral Phone 0 Under review

It would be great if we had a call forward busy call handling option where the call could go directly to voicemail

so when someone is on a call, the person is not bothered by a second call ringing
Coastal Telecom over 1 year ago in RingCentral Phone 0 Under review

Make the SMS resend icon actually work

When an SMS message fails to send there is a small red redo/resend arrow next to it. It however does nothing but in the "desktop phone" app this resend button works to resend the message.
Jesse Barnes over 1 year ago in RingCentral Web/Desktop App 1 Under review