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Call Pickup Groups: Support Queue Calls

Hi, Please can you add support for queues in call pickup groups? We have a use case across our business where individuals / functional areas of our stores do not want to be members of queues or as overflows, but optionally pickup a call for collea...
Fraz Hamid 12 months ago in RingCentral Phone 0 Under review

Mobile/Desktop App - Automatic Hold After Transfer

This feature would help the app act the same as a desk phone if you are taking external calls and transferring them to other users. After taking an external call, going to call actions and clicking transfer, the caller would automatically be place...
Cait Haley 12 months ago in RingCentral Mobile App 0 Under review

Organizing Manage queues & Caller ID

I'd be great if we could organize this alphabetically. Trying to find the correct location when have over 20 of them can take a while, if it was organized by alphabet it would be so quick.
Cynthia Bernier 12 months ago in RingCentral Web/Desktop App 0 Under review

Add KPIs from Performance report to LOB Analytics

Available vs unavailable hours per Queue member Available start time (per day) per Queue member Available end time (per day) per Queue member Busy hours average (Busiest hour of the day on average) Busy day average (Busiest day of the week on aver...
Megan Bagtas 12 months ago in RingCentral Analytics 0 Under review

MS Teams integration cannot search keywords in SMS & phone directory excludes phone numbers

As of 6/14/22, my entire company has abandoned the MS Teams and RingCentral integration for the Ring Central Desktop App because (1) we cannot search for keywords in SMS messages in the integration and (2) the phone directory only displays active ...
Keoki Nardin 12 months ago in RingCentral Integrations 0 Under review

Please add slider bar for voicemail

We receive tons of messages in this office. We used to be able, with the old app, to listen to parts of the message via a slider bar. Now, if we miss something we have to listen to the whole message again. Very time consuming:(
Front Two 12 months ago in RingCentral Web/Desktop App 0 Under review

SMS ability to sort SMS messages and create folders for the SMS messages

RingCentral only provides a long historical list of SMS messages, very hard to sort through and service potential clients.
R. Glenn Matsen 12 months ago in RingCentral Web/Desktop App 1 Under review

Multisite logo and naming changes

We would like for each site to have its own branding and logo. Even the name of the site are different so the top left corner where the main company name shows up should be the same as the site name not the main company name that is paying for the...
Sylvester Leach 12 months ago in RingCentral Web/Desktop App 0 Under review

Update your cell phone carrier companies for sms notifications

Please update your cell phone carriers in the drop down list for sms notifcations. Nextel has been gone for 17 years and Sprint is no longer with us either. I am a T-Mobile user and I cannot add my cell number. I can add it as an email, but then I...
John Besedic 12 months ago in RingCentral Admin Portal 0 Under review

RingCentral App: Date/Time to use local regional settings

Please can the date/time format be changeable or atleast by default use the local OS settings. E.g. we are in the UK but the date/time is in US format Month/Day and not Day/Month.
Fraz Hamid 12 months ago in RingCentral Web/Desktop App 0 Under review