Skip to Main Content

All ideas

Showing 4131 of 4131

Ability to Turn Off Calling Out Through Voicemail

Please create a way to disable users' ability to make outbound calls through their voicemail on an account level.
Niki Martschinske about 1 year ago in RingCentral Admin Portal 1 Under review

While in a direct call my, status is "on a call", a queue call will still ring in; I would like an option to not ring.

While in a direct call my status is "on a call", a queue call will still ring in. If DND is on it will not. Is there a way to have the phone NOT ring when the person is already on the phone? I would like an option that IF I am "on the phone" : 1) ...
Guest about 1 year ago in RingCentral Web/Desktop App 1 Under review

Conversation-Specific Notifications on Mobile App

Right now (at least on iOS), all chat notifications from RingCentral are grouped under a single notification group, regardless of which contacts are involved. For iOS's native text message app, each conversation is a separate group of notification...
Jacob Reeder about 1 year ago in RingCentral Mobile App 0 Under review

Changes made utilizing templates do not get saved in the audit log.

Unable to see change within the audit log and/ or comments section after uploading changes to template.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Add feature of knowing IP ADDRESS OF CALLER TO BLOCK SPAM CALLS

We are getting spam calls ....we can block their IP and stop spam calls on RC or on google adwords account that will really help.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Preserve groups and direct messages with off-boarded employees

Currently, if you disable/delete a user from the RC admin console, all conversations with this user disappear. This includes direct 1-on-1 communications, as well as ad hoc groups (not just their messages, but the whole group disappears). Often ti...
Chris Rosa about 1 year ago in RingCentral Web/Desktop App 1 Under review

Virtual Phoneservice for Freshdesk

Integration with Freshdesk Phone Service in the Ticket System
Guest about 1 year ago in RingCentral Phone 1 Under review

Rename Pinned Conversation

I would like to be able to easily identify and organize my pinned conversation by renaming them
Guest about 1 year ago in RingCentral Mobile App 0 Under review

Disable email notifications for call recordings

We continue to get email messages from Ringcentral that our phone calls are being recorded. We already know this, we do not need emails constantly advising us of this.
Guest about 1 year ago in RingCentral Admin Portal 1 Under review

Record Calls Based on Department

We have different roles set up, for example Sales. We would like the to be able to listen to all sales calls but no other recordings.
Guest about 1 year ago in RingCentral Admin Portal 1 Already exists